• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My Macbook 15"2017 goes blackscreen with lightroom

New Here ,
May 12, 2023 May 12, 2023

Copy link to clipboard

Copied

I have tried a lot of possible fixes on this but no luck yet, when I'm working on my images on lightroom classic the must updated version, I am editing a photo and trying to sync presets on others and when it starts working, my macbook screen goes black and it has to reboot. I've tried to go to settings and turn off to use the graphics processor, uninstall and uninstall lightroom, reset PRAM, etc. But keeps happening the same, the report to apple says something about watchdog timeout, I took my Mac to Apple but they couldn't fix it either, some ideas? I really need to use LR for my work.

TOPICS
macOS

Views

241

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 13, 2023 May 13, 2023

Copy link to clipboard

Copied

Have you run memory tests? 


Sean McCormack. Author. Magazine Writer. Former Official Fuji X-Photographer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 13, 2023 May 13, 2023

Copy link to clipboard

Copied

1. Which version of Mac OS is installed? If you're not on 13, try upgrading.

 

2. Intel Macbooks are notorious for overheating when used for more than just web browsing, and they can just abruptly shutdown. Install the free Intel Power Gadget to monitor the processor's temperature while you run LR:

https://www.intel.com/content/www/us/en/developer/articles/tool/power-gadget.html

 

If the temperature is getting close to 100 C while you run LR, then the cooling system isn't working properly, and it's likely the fans are clogged. Take the computer back to Apple to have them clean out the fans.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

My Mac is working with the latest Ventura, and the fans doesn't get to the
100s but they are high for sure. I'm running out of options, I've even
reinstalled the IOS and no luck yet.

--
*Roberto Angel Zepeda*
Ondina Studio/Zepeda Foto
Mobile: <phone number deleted

 

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati...

[This is a public forum, not Adobe support, please do not post personal information]

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

"the fans doesn't get to the 100s"

 

Do you mean the temperature?  What's the highest temperature you see with Intel Power Gadget?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

Ok, sorry to get back to you until now, I've took my mac to another technitian because apple service didnt know what to do but to charge me 100 bucks for nothing. The other one formatted it again and installed the Big Sur instead of Ventura to see if it that was the problem... but today that I tried to work again with lightroom and make a batch of photos, again, the screen goes black and the computer has to restart. Here goes the report that I get, and responding of what the Intel power gadget you recommend to use the temp gets the 100 

 

panic(cpu 2 caller 0xffffff8016001a25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since load (440 seconds ago): 45, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (410 seconds ago): 29, last successful checkin: 120 seconds ago

Backtrace (CPU 2), Frame : Return Address
0xffffffa0c5f33670 : 0xffffff8012c822bd
0xffffffa0c5f336c0 : 0xffffff8012dcacb3
0xffffffa0c5f33700 : 0xffffff8012dbb2aa
0xffffffa0c5f33750 : 0xffffff8012c26a2f
0xffffffa0c5f33770 : 0xffffff8012c81add
0xffffffa0c5f33890 : 0xffffff8012c81dd3
0xffffffa0c5f33900 : 0xffffff8013495fe4
0xffffffa0c5f33970 : 0xffffff8016001a25
0xffffffa0c5f33980 : 0xffffff8016001660
0xffffffa0c5f339a0 : 0xffffff801341683e
0xffffffa0c5f339f0 : 0xffffff8016000a34
0xffffffa0c5f33b20 : 0xffffff8013420aeb
0xffffffa0c5f33c80 : 0xffffff8012d764f1
0xffffffa0c5f33d90 : 0xffffff8012c8793d
0xffffffa0c5f33e00 : 0xffffff8012c5dda5
0xffffffa0c5f33e60 : 0xffffff8012c75402
0xffffffa0c5f33ef0 : 0xffffff8012d9f37d
0xffffffa0c5f33fa0 : 0xffffff8012c27216
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[A98A94B9-A14B-3F2C-A8C6-F2E5C85E082A]@0xffffff8015fff000->0xffffff8016001fff

Process name corresponding to current thread: watchdogd

Mac OS version:
20G1345

Kernel version:
Darwin Kernel Version 20.6.0: Mon Apr 24 23:00:57 PDT 2023; root:xnu-7195.141.49.701.3~1/RELEASE_X86_64
Kernel UUID: DFEEBE97-2F7E-3B03-8EF4-3494BD417758
KernelCache slide: 0x0000000012a00000
KernelCache base: 0xffffff8012c00000
Kernel slide: 0x0000000012a10000
Kernel text base: 0xffffff8012c10000
__HIB text base: 0xffffff8012b00000
System model name: MacBookPro14,3 (Mac-551B86E5744E2388)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 445159089614
Last Sleep: absolute base_tsc base_nano
Uptime : 0x00000067a58ca85c
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000
Wake : 0x0000000000000000 0x0000000b3d6ccda3 0x0000000000000000
last started kext at 131772902140: com.highpoint-tech.kext.HighPointRR 4.22.1 (addr 0xffffff7faf685000, size 516096)
last stopped kext at 388016430738: >!AFIVRDriver 4.1.0 (addr 0xffffff7fac251000, size 8192)
loaded kexts:
com.intel.driver.EnergyDriver 3.7.0
>!A!BMultitouch 99
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 122.1
>X86PlatformShim 1.0.0
@fileutil 20.036.15
@filesystems.autofs 3.0
>!AHIDALSService 1
@kext.AMDFramebuffer 4.0.6
@kext.AMDRadeonServiceManager 4.0.6
@kext.AMDRadeonX4000 4.0.6
>!AUpstreamUserClient 3.6.8
>!AGraphicsDevicePolicy 6.3.6
@AGDCPluginDisplayMetrics 6.3.6
>pmtelemetry 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
>!AHDA 283.15
>!AGFXHDA 100.1.433
>AGDCBacklightControl 6.3.6
>!A!IKBLGraphics 16.0.5
|IO!BSerialManager 8.0.5d7
@DonT_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>!AMuxControl 6.3.6
>!AEmbeddedOSSupportHost 1
>eficheck 1
>!A!IPCHPMC 2.0.1
>!AMCCSControl 1.14
@kext.AMD9500!C 4.0.6
>!A!ISlowAdaptiveClocking 4.0.0
>SMCMotionSensor 3.0.4d1
>!A!IKBLGraphicsFramebuffer 16.0.5
>!AThunderboltIP 4.0.3
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.100.12
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ATopCaseHIDEventDriver 4050.1
>AirPort.BrcmNIC 1400.1.1
@filesystems.apfs 1677.141.3
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 311
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
|IOSCSIParallel!F 3.0.0
@kext.triggers 1.0
@kext.AMDRadeonX4100HWLibs 1.0
@kext.AMDRadeonX4000HWServices 4.0.6
|IO!BHost!CUARTTransport 8.0.5d7
|IO!BHost!CTransport 8.0.5d7
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
|IOAVB!F 940.4
|IOEthernetAVB!C 1.1.0
@!AGPUWrangler 6.3.6
>!ABacklightExpert 1.1.0
>!AGraphicsControl 6.3.6
@plugin.IOgPTPPlugin 985.2
|IONDRVSupport 585.2
>!ASMBus!C 1.0.18d1
@kext.AMDSupport 4.0.6
|IOSlowAdaptiveClocking!F 1.0.0
>usb.IOUSBHostHIDDevice 1.2
|IOAccelerator!F2 442.10
@!AGraphicsDeviceControl 6.3.6
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!AThunderboltDPOutAdapter 8.1.4
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
|IOSerial!F 11
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOGraphics!F 585.2
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.!UiBridge 1.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltDPInAdapter 8.1.4
>!AThunderboltDPAdapter!F 8.1.4
>!AThunderboltPCIDownAdapter 4.1.1
>!ABSDKextStarter 3
|IOSurface 290.8.2
@filesystems.hfs.encodings.kext 1
>!AActuatorDriver 4440.3.1
>!AHIDKeyboard 224
>!AMultitouchDriver 4440.3.1
>!AInputDeviceSupport 4400.35
>!AHS!BDriver 4050.1
>IO!BHIDDriver 8.0.5d7
>!AHSSPIHIDDriver 61
>!AHSSPISupport 61
|IO80211!F 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
>!A!ILpssSpi!C 3.0.60
>!AXsanScheme 3
|IONVMe!F 2.1.0
>!AThunderboltNHI 7.2.8
>!AHPM 3.4.4
|IOThunderbolt!F 9.3.2
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssGspi 3.0.60
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 985.2
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 8.0.5d7
|IOReport!F 47
|IO!BPacketLogger 8.0.5d7
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.141.1
|IOUSBMass!SDriver 184.140.2
|IOSCSIBlockCommandsDevice 436.140.1
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.140.1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 11.1
@kec.Libm 1

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 30, 2023 May 30, 2023

Copy link to clipboard

Copied

Your pic of the Intel Power Gadget screen shows the temperature nearly at 100 C: 

 

johnrellis_0-1685465970522.png

 

You definitely have a hardware problem. Intel Macbooks are notorious for overheating and getting clogged fans.  

 

LR tends to trip the overheating problem because it uses the CPU and GPU much more heavily than nearly all other apps, including games and video editing.  But a properly functioning laptop won't overheat when running LR.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

So, what do you think it might be?  I ran out of ideas, and the technitians haven't help either...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

LATEST

The CPU is overheating, so it's some problem with cooling.  Computers are designed to allow the CPU and GPU run flat-out for indefinite periods while keeping the components cool. When that doesn't happen, it's because a fan isn't running properly or something is obstructing the airflow.

 

Does the Apple technician acknowledge that Power Gadget shows the computer is overheating? If they don't, you need to find another technician. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines