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my membership Lightroom classic

New Here ,
Jul 24, 2021 Jul 24, 2021

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Hi, I have a membership Lightroom Classic 10.3, I pyed in january 2021 144 euro bij my creditcard. Now I cannot work in it because I get the message that I have a proofversion.

 

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Adobe Community Professional ,
Jul 24, 2021 Jul 24, 2021

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Make sure you are logged in to your account with the Adobe Creative Cloud desktop application.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6, LrC 10.4, Lr 4.4, Ps 22.5,; Camera OM-D E-M1.

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LEGEND ,
Jul 24, 2021 Jul 24, 2021

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What is your OS?

At least two members are having issues with the Adobe Creative Cloud Desktop App contacting Adobe Servers.

One Member has Windows 7. Turns out their is a TLS issue.

If your OS is Windiws 7;

see:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#win7

and

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-pro...

 

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LEGEND ,
Jul 24, 2021 Jul 24, 2021

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The other member with a problem where Adobe Creative Cloud Desktop App was not authenticating, related to the users accounts at Adobe. User had an old account that was only associated with old Lr 6, and a different account for an Adobe Plan.

 

Bring up Adobe.com, sign in (if needed) and inspect your account/plan.

 

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LEGEND ,
Jul 24, 2021 Jul 24, 2021

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 I get the message that I have a proofversion.

 

 

That bit did not translate so well, what is it in the original language?

 

Perhaps, Trial Version?

 

ahh, yes, trial version, an occasional issue. Following is a link to look at, I do not know what the appropriate link for your language would be:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

 

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