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New hardware with same Drive. No activation possible.

New Here ,
Oct 25, 2021 Oct 25, 2021

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Lightroom 6.14:

Windows 10 64bit

I have installed new hardware (motherboard, CPU, RAM) in my computer with the same, old SSD. Now I can't use my Lightroom due to to many activated copies. How can I solve this problem?

- The deactivation via the account service is not possible.

- Installing (and therefore deactivating) on the old system is not possible. Because the SSD is the same. I have not installed my Windows new.

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LEGEND ,
Oct 25, 2021 Oct 25, 2021

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Computers can be identified by various attributes. Speaking of this for the purpose of identifying what computer a application is installed on. Could include:

 

Computer Name, that you or the OS created

MAC address of a component, likely of the NIC

MAC address of a chip on the MB

S/N or other data in the copy of the OS

S/N or other value in an App

 

You replaced much of the hardware, that hardware represents a new computer as far as licensing authentication if any might exist.

 

This would be more clear for the subscription model of LrC, V6 had variations/options in licensing/registration, that muddies this up.

 

 

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LEGEND ,
Oct 25, 2021 Oct 25, 2021

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Fabian5E4F also posted in the existing bug-report thread where an Adobe employee currently deals with such issues:

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

 

So no need to continue the conversation here.

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