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New Lightroom Classic update parent folders all say zero photos

Contributor ,
Jul 08, 2024 Jul 08, 2024

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Opened lightroom to export a couple files and was greeted with the update windw.  I clicked I got it and when the program opened 20 years of parent folders labeled by the year are showing Zero photos. when I open a folder the photos seem to all be there I have not checked every folder yet.

 

How can this be fixed it used to say 2019  12,000  so I kne how many photos were in each year.  Scren shot attached

 

Joe Cosentino

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

Joe Cosentino
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correct answers 1 Correct answer

LEGEND , Jul 09, 2024 Jul 09, 2024

Ok, first up your screenshot (annotated):

3.png

 

Assuming I understand the question, A work thru using one of my catalogs.

 

4.png

 

5.png

 

6.png

 

 

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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Try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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If resetting the preferences does not help, then open the catalog folder and trash the "catalogname helper.lrdata".

 

-- Johan W. Elzenga

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LEGEND ,
Jul 09, 2024 Jul 09, 2024

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Ok, first up your screenshot (annotated):

3.png

 

Assuming I understand the question, A work thru using one of my catalogs.

 

4.png

 

5.png

 

6.png

 

 

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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I did not look at the screenshot, but if that is indeed the issue then @GoldingD is correct that it is just this simple setting that apparently got reset during the upgrade.

 

-- Johan W. Elzenga

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Contributor ,
Jul 09, 2024 Jul 09, 2024

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Thank you so much!  I am not sure why "show photos in subfolders" would have been turned off, but just checking that option took care of my issue..

Thank you again

Joe

Joe Cosentino

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