new LRC 11 win freezes while in crop mode

Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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lightroom never freezes on my machine but since the update 11 i cant work 15 mins on photos because any time i try to grop a photo it starts to freeze and dont do nothing at all... i only can close it with the task manager then. never had that thing before with any LR version since V4. i disabled the gpu, restart pc, reset the properties, optimised the catalog... but still got the freezing? help please.

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correct answers 1 Correct answer

LEGEND , Nov 04, 2021 Nov 04, 2021
Spracheinstellung: de Apparently a bug exists for German language, try changing to English, I know this from at least two other Discussions. Would be nice if a member with the problem would report as such under Bugs. Give that a try.

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Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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oh, its not only in the crop tool... now it freezes also in the develop mode???!!!

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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Do you get an error message? If yes, please post the exact message or an screenshot.  

Is you system up-to-date? Especially the graphic driver?

 

 

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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sorry, no message, only freezing... nothing else?!

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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maybe the grafix driver is not up to date yet but i disabled it anyway in the settings ... i am checking it emediatly

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LEGEND ,
Nov 03, 2021 Nov 03, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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i tryed to copy it into that reply thing here but it dont appear?!

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Lightroom Classic-Version: 11.0 [ 202110120910-0bccc70d ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Business Edition
Version: 10.0.19043
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 12
Prozessorgeschwindigkeit: 3,1GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 16313,8 MB
Für Lightroom verfügbarer phys. Speicher: 16313,8 MB
Von Lightroom verwendeter phys. Speicher: 1898,3 MB (11,6%)
Von Lightroom verwendeter virtueller Speicher: 4512,7 MB
Anzahl GDI-Objekte: 708
Anzahl BENUTZER-Objekte: 2261
Anzahl Prozess-Handles: 2978
Cache-Speichergröße: 20,1MB
Interne Camera Raw-Version: 14.0 [ 950 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 583MB / 8156MB (7%)
Physischer Speicher in Camera Raw: 584MB / 16313MB (3%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080, 2) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce GTX 1060 6GB (27.21.14.5671)

 

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: D:\LR Hauptkataloge\LR newBegining 01.lrcat\LR newBegining 02 okt2021-v11.lrcat
Einstellungen-Ordner: C:\Users\User\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 1c03
Subsystem : 11d710de
Version : a1
Grafikspeicher : 6052
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1060 6GB/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 456.71
GPUDeviceEnabled: false
OGLEnabled: true

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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Spracheinstellung: de

 

Apparently a bug exists for German language, try changing to English, I know this from at least two other Discussions.

 

Would be nice if a member with the problem would report as such under Bugs.

 

Give that a try.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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it looks like you saved more hours for me... i spend almost the whole day to try to get that thing to work... but how could i ever imagine that the language setting is the problem?!

Thanx for giving me the hint, it works for a hour now with no problems so far. I hope the bug will be fixed soon but until then i go on with english. I will try to find that pklace where i can report that as a bug emediatly.

thanx again, sir.

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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LATEST

Report the bug in this very community page you are in now, up top click on bugs as opposed to discussions. Click on Post to  community.

 

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New Here ,
Nov 04, 2021 Nov 04, 2021

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i have the same problem: i edit a pic and all of a sudden it freezes.

i noticed it freezes when changing from one picture to another in edit mode or when zooming in on a picture.

i used lr for an hour and it freezed and crashed 3 times.

it is also much slower than before, even tough i have gpu enabled.

also no error messages on crash.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Sorry guys, i have to admit: i am stupid.

i found my C: drive full (99%) so Lightroom could not work properly i guess...

the big chunks of data was in the adobe lightroom

CRLogs folder

was over 85gb of data... i deleted it so now i do not have any problems with ligthroom anymore.

Sorry for wasting your time.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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omg, it helped for half an hour... same again... i m going mad.

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Check the version build for your Windows OS.

"" 

The minimum system requirements for Lightroom Classic 11.0 have been updated:

  • Windows 10 v1909 or later, or Windows 11.
  • macOS 10.15 (Catalina) or later.""
Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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well my build is 10.0.19043 so there is no update, i guess

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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So your version number is 21H1, that's ok.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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From another discussion, although a different OS, and from past occasional similar issue.

Consider uninstalling the Adobe Creative Cloud Desktop App, then installing a fresh new copy.

 

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

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