We bought a new iMac 6 weeks ago and then purchased the Lightroom Classic and Photoshop package shortly afterwards on a monthly payment. A hardware fault was diagnosed on the Mac yesterday and a new replacement provided. We backed up to Time Machine before going to the store for the replacement. When asked, the Apple support guys said not to worry about the photos as both LrC and Ps would transfer over to the new machine and all collections and catalogs would still be available. Phew, we were relieved to hear that.
Having set up from the Time Machine back up, both LrC and Ps apps are available in the dock. When I clicked on the LrC app in the dock it opened as normal, I can see the photo imports, collections etc down the left side and was able to click on my last import and the thumbnails appeared on the screen. However, an Adobe box then popped up saying Start your free trial of Lightroom Classic or go ahead and buy now. It then offers the options of 'Start a free trial' , 'Buy now' or 'Quit' and we can no longer access anything underneath it on the screen.
The same happens with Ps, we can see all our images in thumbnails on the screen but the Adobe box pops up saying exactly the same as the LrC one above.
Have we done something wrong? What do we need to do to rectify this issue to access our images please? All help with really be appreciated.
Although you are seeing that the applications and their documents got restored OK, it’s possible that the subscription/licensing information wasn’t restored if the Adobe licensing software got suspicious because it’s detecting that it is now on a different computer.
If that’s the case, then thedigitaldog’s suggestion will help: If you open the Creative Cloud desktop application and make sure you are signed into your paid account on this new Mac, then everything should start working again.
I had signed in to the creative cloud with my normal email address which had allowed me in but had not given me access to the Photography plan as I expected it should. What I had forgotten was, when I created the Adobe account I did it by logging in with Apple. This created a hidden email address, now I have found that and signed in with it everything is hunkydory!
Just have one issue left to solve about some missing folders in Lightroom. If I can’t work that one out I’ll be back 🙂