• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

New update is crashing and causing

Explorer ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

New update is crashing and causing blue screens.  The pop-up for scanning for compatibility always says my computer is fine.  I have no problem with any other Adobe product.  Only LRC

TOPICS
Windows

Views

168

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

I saw the crash dialog. I checked the send report to Adobe. I didn't include my email in the crash report.  It was an adobe crash report dialog popup.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

The next time it crashes, fill out the crash report completely and screenshot it before submitting it. Afterwards, post the screenshot here in the forum. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

Blue screen crashes are almost always bad or out-of-date drivers; or hardware malfunctions. Re-install all of your drivers, and if that doesn't help, run deep diagnostics on your hardware.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

Why is it only when LRC is running. Never on a different program and NEVER before the latest update?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

Hardware malfunctions can happen at any time. Also, new versions can have code that makes use of the hardware in different ways than older versions did (so old versions didn't find that hardware malfunction).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 03, 2024 Nov 03, 2024

Copy link to clipboard

Copied

I checked all my drivers and they are up to date. My lightroom is still crashing and freezing my computer!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 03, 2024 Nov 03, 2024

Copy link to clipboard

Copied

Then run deep diagnostics on your hardware. Try to figure out what the Events Viewer is telling you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 03, 2024 Nov 03, 2024

Copy link to clipboard

Copied

Since it's only Adobe and only Lightroom.  I can always just stop using your products!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 03, 2024 Nov 03, 2024

Copy link to clipboard

Copied

LATEST

Except for Rikk, we are not Adobe, just fellow users/members. 

I am wondering if you get an event such as following: (another members event viewer instance )

 

From Windows Event Viewer
- System
- Provider
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2024-10-28T16:18:14.2223524Z
EventRecordID 239643
Correlation
- Execution
[ ProcessID] 12008
[ ThreadID] 24860
Channel Application
Computer ........
- Security
[ UserID] .......
- EventData
AppName Lightroom.exe
AppVersion 14.0.1.1
AppTimeStamp 670f90bf
ModuleName ntdll.dll
ModuleVersion 10.0.22621.4391
ModuleTimeStamp 7b2ab261
ExceptionCode c0000374
FaultingOffset 000000000010caf9
ProcessId 0x5854
ProcessCreationTime 0x1db2954dcb24cf3

 

the above from:

https://community.adobe.com/t5/lightroom-classic-discussions/crash-ntdll-dll/m-p/14958996#M385524

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

In your Windows OS, bring up the Events Viewer and revie it for recent events, perhaps a crtical one.

 

https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-with-event-viewer-on-wind...

 

Anything of note?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines