New update is crashing and causing

[forrwhat]

New update is crashing and causing blue screens.  The pop-up for scanning for compatibility always says my computer is fine.  I have no problem with any other Adobe product.  Only LRC

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[forrwhat]

I saw the crash dialog. I checked the send report to Adobe. I didn't include my email in the crash report.  It was an adobe crash report dialog popup.

[Rikk Flohr: Photography]

The next time it crashes, fill out the crash report completely and screenshot it before submitting it. Afterwards, post the screenshot here in the forum. 

[dj_paige]

Blue screen crashes are almost always bad or out-of-date drivers; or hardware malfunctions. Re-install all of your drivers, and if that doesn't help, run deep diagnostics on your hardware.

[forrwhat]

Why is it only when LRC is running. Never on a different program and NEVER before the latest update?

[dj_paige]

Hardware malfunctions can happen at any time. Also, new versions can have code that makes use of the hardware in different ways than older versions did (so old versions didn't find that hardware malfunction).

[forrwhat]

I checked all my drivers and they are up to date. My lightroom is still crashing and freezing my computer!

[dj_paige]

Then run deep diagnostics on your hardware. Try to figure out what the Events Viewer is telling you.

[forrwhat]

Since it's only Adobe and only Lightroom.  I can always just stop using your products!

[GoldingD]

Except for Rikk, we are not Adobe, just fellow users/members. 

I am wondering if you get an event such as following: (another members event viewer instance )

From Windows Event Viewer
- System
- Provider
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2024-10-28T16:18:14.2223524Z
EventRecordID 239643
Correlation
- Execution
[ ProcessID] 12008
[ ThreadID] 24860
Channel Application
Computer ........
- Security
[ UserID] .......
- EventData
AppName Lightroom.exe
AppVersion 14.0.1.1
AppTimeStamp 670f90bf
ModuleName ntdll.dll
ModuleVersion 10.0.22621.4391
ModuleTimeStamp 7b2ab261
ExceptionCode c0000374
FaultingOffset 000000000010caf9
ProcessId 0x5854
ProcessCreationTime 0x1db2954dcb24cf3

the above from:

https://community.adobe.com/t5/lightroom-classic-discussions/crash-ntdll-dll/m-p/14958996#M385524

[GoldingD]

In your Windows OS, bring up the Events Viewer and revie it for recent events, perhaps a crtical one.

https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-with-event-viewer-on-wind...

Anything of note?