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Nikon Z50 RAW not supported in LR

New Here ,
Jan 30, 2020 Jan 30, 2020

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Nikon Z50 RAW support is incorrect. Can't see lightroom previews on import running 9.1 LR and 12.1 Camera Raw where the list of supported cameras for 12.1  include the Z50.  Am I missing something?

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Import and export, Problem or error

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LEGEND ,
Jan 30, 2020 Jan 30, 2020

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I just downloaded a sample Z 50 raw from dpreview.com and it imported into my LR 9.1.  As a first troubleshooting step, do the menu command Help > System Info and triple-check you're running Lightroom Classic 9.1. The first line should be:

 

Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]

 

The Creative Cloud update process not infrequently fools people into thinking they're on the "latest".

 

"Can't see lightroom previews on import"

 

If you are indeed on 9.1, then please provide more detail about what's happening. Do you mean that when you do Import, you don't see any thumbnails for the Z 50 .nef files in the selected card or folder?

 

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New Here ,
Jan 30, 2020 Jan 30, 2020

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Thanks for the prompt response.

 

My version of LR Classic is the same as yours.   When I import images off the Z50 it says "Preview not available" in lieu of picture icons/previews.

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LEGEND ,
Jan 30, 2020 Jan 30, 2020

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"When I import images off the Z50 it says "Preview not available" in lieu of picture icons/previews."

 

That's in the Import window, right?  What happens when you click the Import button at the bottom of the Import window? 

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LEGEND ,
Jan 30, 2020 Jan 30, 2020

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1. What is your OS, perhaps MACOS 10.15.2?

 

2. Are you attempting to import from the card in the camera, or from the card in the card reader?

 

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New Here ,
Jan 30, 2020 Jan 30, 2020

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Windows 10 with latest updates, and I'm importing via usb from the z50 camera

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New Here ,
Jan 30, 2020 Jan 30, 2020

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More info which may help.  Preview not available only is for .NEF files, I can see previews for .MP4 and. MOV files on the camera's SD card during the import process

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LEGEND ,
Jan 31, 2020 Jan 31, 2020

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Please post your System Information as Lightroom Classic reports it. In Lightroom click on Help. then System Info, Copy, paste into a reply, info from first line down to just past plug-in info.

 

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New Here ,
Jan 31, 2020 Jan 31, 2020

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Here it is:

 

Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
Built-in memory: 8109.1 MB
Real memory available to Lightroom: 8109.1 MB
Real memory used by Lightroom: 663.3 MB (8.1%)
Virtual memory used by Lightroom: 709.0 MB
GDI objects count: 696
USER objects count: 2341
Process handles count: 2868
Memory cache size: 30.5MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 131MB / 4054MB (3%)
Camera Raw real memory: 131MB / 8109MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:


Application folder: B:\Program Files 2\Adobe\Adobe Lightroom Classic
Library Path: B:\Users 2\Bob\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\Bob\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 6738
Subsystem : 31071682
Revision : 0
Video Memory : 1011
Adapter #2: Vendor : 1002
Device : 6738
Subsystem : 31071682
Revision : 0
Video Memory : 3f3
Adapter #3: Vendor : 8086
Device : 112
Subsystem : d0001458
Revision : 9
Video Memory : 20
Adapter #4: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon HD 6800 Series
GL_SHADING_LANGUAGE_VERSION: 4.40
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.5.13399 Compatibility Profile Context 15.201.1151.1008
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMDX_vertex_shader_tessellator GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_AMD_shader_trace GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_tessellator GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment 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GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample 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New Here ,
Feb 04, 2020 Feb 04, 2020

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I have no idea why LR's system info doesn't include a video card, Directx info, etc..  Ihave 2 AMD Radeon HD 6800 series cards with crossfire disabled.  DirectX 12 is also installed. and dxdiag shows no issues with the system.(In this post I can't attach a .txt file to shows dxdiag results)

Also the "No Preview Available" shows in LR CC on my laptop which also has a discrete video card.  

 

I do not think this is a system configuration issue, but perhaps something is not right with Camera Raw or LR supporting this camera.

 

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LEGEND ,
Feb 04, 2020 Feb 04, 2020

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Lightroom does not use the Adobe Camera RAW plug-in. Camera RAW is internally coded into Lih=ghtroom.

 

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LEGEND ,
Feb 04, 2020 Feb 04, 2020

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So two GPU cards that are identical.

 

And I assume they are using the same driver.

 

Consider a clean install of that driver

 

Consider as a test disabling or even removing one card

 

And the cards are not connected? Then curious, why two cards.

 

See solution 4 in part at: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

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New Here ,
Feb 04, 2020 Feb 04, 2020

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Clean driver install same problem. 2 cards are the same and can be
strapped together to support accelerated gaming. Look up "amd crossfire"
They are currently separate, one card for each monitor I
I saw in your Gpu article no mention of my problem. The system is very
stable and this error occurs on both of my computers. Can we agree it's
highly likely this is NOT a gpu issue, and move on?

Moreover image previews are fine using .nef files from my Nikon dx5600



Bob

Bob Ford
(sent from mobile)

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LEGEND ,
Jan 31, 2020 Jan 31, 2020

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Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:

 

 

Odd that the info on your GPU comes up blank. Is this a laptop, and if so does it only have an integrated video controll, no actual descreat GPU?

 

What is your Integrated Video controll? 

 

What is, if any, your descreat GPU?

 

an integrated video control, is the controll on the motherboard, be it a laptop or Desktop, that provides (normally) rudementry video capability.

 

The discrete GPU, is the add on, a seperate chip set on a Laptop, a card in a desktop that provides advanced graphics controll, usually has a faster processor chip, usually has its own memory in the form of video RAM.

 

Would have expected to see make/model, and GPU driver, also would exspect to see (for Window) DirectX 12 (good) or OpenGL (bad)

 

'Something not correct

 

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LEGEND ,
Jan 31, 2020 Jan 31, 2020

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LEGEND ,
Feb 05, 2020 Feb 05, 2020

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Ah, so not using two identical GPU's to boost redraw's, etc for high end games, but to run seperate monitors.

 

So, looks like Lightroom Classic is having issues determining what GPU to use, and defaults perhaps to integrated video controller on motherboard (assumption)

 

two inquiry's to follow based on that.

 

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LEGEND ,
Feb 05, 2020 Feb 05, 2020

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1. What does Lightroom Classic Preferences/Performance/Use GPU show?

 

A screenshot please.

 

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LEGEND ,
Feb 05, 2020 Feb 05, 2020

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2. Not to remove one of the GPU's or to accomplish something long term, heck even short term, But in the Windows OS, in the Device Manager, for The display cards, you should see at least three entry's, the integrated video, and one each for the GPU's. What happens if you temporarily disable one of the GPU's. Note, a reboot probably required, and espect an error message.

 

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LEGEND ,
Feb 05, 2020 Feb 05, 2020

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Hmm, AMD utility software for your GPU's probably has some setting appropriate to your working environment, to make the GPU's work with Lightroom Classic. Not familiar with AMD being a NAVIDA user, and I am remembering some tweet in the NAVIDIA controll panel in that direction.

 

Switchable Graphics??

https://www.amd.com/en/support/kb/faq/dh-004

 

or perhaps the eyefinity options.

 

 

 

 

 

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New Here ,
Feb 06, 2020 Feb 06, 2020

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David,  Here is the screenshot of the preferences/performance panel

 

preference screenshot.png

 

I have also disabled one GPU, with no change. 

As far as the advanced radeon utilities, they are not availble on the Catalyst Control center which I have in instead of

"Radeon Settings" application mentioned in the article.

 

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LEGEND ,
Feb 06, 2020 Feb 06, 2020

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Contact Adobe

 

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Community Beginner ,
May 22, 2021 May 22, 2021

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ok what dose all this mean I just bought a sony a7r4 and was downloading my pictures to lightroom fine now I jusr bought a Nikon z50 and the pictures wont download in lightroom or iphoto?

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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Your Sony has been supported since LrC 8.4.1, Your new Nikon requires at least LrC 9.1. What exact version number of Lightroom are you using?

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