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No import of Live photo .JPEG - only .HEIC and .MOV in LR Classic

Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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When I try to import live photos from iCloud via my Mac to LR Classic (8.3.1//10.14.4) the .jpegfiles are not shown => not able to import them into LR Classic.

  • I download the photos from iCloud to my Macbook Pro. Mostly Live photos adjusted in my iPhone X.
  • These files are put and shown in a folder in Downloads as .jpeg, .HEIC plus the .MOV files since it's Live shots. Earlier on (last year) it was just .jpeg files and I had no problem with Live photos.
  • When I try to import the files only the .MOV+.HEIC are shown in LR Classic so I'm not able to import the .jpeg files and save them on our hard drives.
  • When I look at the Support published 14th May 2019 it says that the problem is solved by the latest version. But it's not...

Problem med import av Live Photo-filer från iPhone 6s eller senare till Lightroom CC

So I would really appreciate some advice how to proceed.

Thanks

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correct answers 1 Correct answer

LEGEND , Jul 08, 2019 Jul 08, 2019

In Lightroom Classic, in Preferences, in the General tab, look at “Treat JPEG files next to raw files as separate photos”

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Adobe Employee ,
Jul 08, 2019 Jul 08, 2019

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Hi there,

That does not sound right, let's fix it!

As the there is an issue with the Live jpeg images, could you please share the Help > System Info dialog text here? As that would be helpful for us to review the issue.

Also, have you tried resetting the preferences of Lightroom and see if it helps? How to set Lightroom Classic preferences

If that does not help the please try creating a new catalog for testing purpose and try importing some live jpegs into it and let us know how it goes.

Regards,
Sahil

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LEGEND ,
Jul 08, 2019 Jul 08, 2019

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Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Thanks for your input. But I've got those settings already in my iPhone and it doesn't seem to work in this case. Unfortunately the link isn't totally applicable since I download the photos from iCloud and not from my iPhone directly. When I download I've got all 3 file types but LR just accept HEIC and MOV. Not the JPEG.

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Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Hi Sahil,

Yes, please! I had to switch to monthly paid CC instead of my old Classic to solve this and it didn't help 😞 So far.

It didn't help to reset the preferences unfortunately. Neither did the creating of a new catalog. So I'm still stuck with my "no jpeg shown issue" and appreciate if you take a deeper look into this.

Thanks,

Åsa

Lightroom Classic-version: 8.3.1 [ 201905241238-dcd7e2de ]

Licens: Creative Cloud

Språkinställning: sv-SE

Operativsystem: Mac OS 10

Version: 10.14.4 [18E226]

Programarkitektur: x64

Antal logiska processorer: 8

Processorhastighet: 2.8 GHz

Internt minne: 16 384.0 MB

Fysiskt minne tillgängligt för Lightroom: 16 384.0 MB

Fysiskt minne använt för Lightroom: 1 690.2 MB (10.3%)

Virtuellt minne använt för Lightroom: 4 987.5 MB

Storlek på cache-minnet: 32.4MB

Intern Camera Raw-version: 11.3 [ 197 ]

Högsta antal trådar som används av Camera Raw: 5

SIMD-optimering för Camera Raw: SSE2,AVX,AVX2

Virtuellt minne för Camera Raw: 25MB / 8191MB (0%)

Faktiskt minne för Camera Raw: 26MB / 16384MB (0%)

Bildskärmar: 1) 3360x2100

Grafikprocessorinformation:

Metal: AMD Radeon R9 M370X

Programmapp: /Applications/Adobe Lightroom Classic

Bibliotekssökväg: /Users/rostenius/Pictures/Lightroom/Lightroom Catalog-2.lrcat

Inställningsmapp: /Users/rostenius/Library/Application Support/Adobe/Lightroom

Installerade plugin-program:

1) Adobe Stock

2) Direktfångst Nikon

3) Facebook

4) Flickr

5) Importplugin för Aperture/iPhoto

Config.lua-flaggor: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: Inbyggd utgång

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: 12.1x4

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon R9 M370X OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 2.1 ATI-2.8.38

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

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LEGEND ,
Jul 08, 2019 Jul 08, 2019

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In Lightroom Classic, in Preferences, in the General tab, look at “Treat JPEG files next to raw files as separate photos”

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Community Beginner ,
Jul 09, 2019 Jul 09, 2019

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That seems to be a solution. The jpegs are now shown and able to import. Thank you very much, several weeks of frustration will not continue. Happy family...

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New Here ,
Nov 07, 2022 Nov 07, 2022

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LATEST

Looked up my problem and landed on this solution. It worked. Thanks @GoldingD, especially since you posted this 3 years ago!

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