Copy link to clipboard
Copied
Hi
I have just installed LR C and cant import any photos . i dont know what I am missing. There is no import option LHS panel or within the File menu.
In additiont to this I keep getting crashes when I close the app and "An error occured" message when I attempt to chancge modules within the app.
Many thanks
Copy link to clipboard
Copied
Another person reported similar symptoms with LR 12:
but unfortunately they never followed up.
As a first troubleshooting step, make sure you've grant LR Full Disk Access (not Files And Folder) permission:
Copy link to clipboard
Copied
In LrC, bring up Preferences, select the Performance tab. Where are you placing the Camera RAW CACHE?
A screen capture of that may be informative.
Suspecting that OneDrive or some other cloud storage might be involved. This based on:
https://www.lightroomqueen.com/community/threads/solved-import-button-dimmed-cannot-import.29985/
Copy link to clipboard
Copied
Thanks for your reply but it did nt help. I use Onedrive CR cache is in the main drive.
Copy link to clipboard
Copied
Did you ensure that LR has been granted Full Disk Access (not Files And Folders)?
Copy link to clipboard
Copied
"I keep getting crashes when I close the app and "An error occured" message when I attempt to change modules within the app."
If resetting preferences doesn't help and LR has been granted Full Disk Access, then work through the other troubleshooting steps here:
https://helpx.adobe.com/lightroom-classic/kb/error-changing-modules-lightroom.html
In step 3, rather than use the Creative Cloud App, use the Adobe Creative Cloud Cleaner Tool to remove all traces of Adobe apps from your computer. Then reinstall:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Copy link to clipboard
Copied
Have you tried resetting your preference file? Sometime the preferences file gets corrupted leading to buggy behavior. From the sound of your initial posting, this appears to be a brand new install, so the preference file should not have had an opportunity to get corrupted, but what if?
Note resetting or refreshing as Adobe now appears to want to state, basically involves deleting the existing preference file, then starting or restarting LrC, where upon LrC creates a new one from scratch. Be aware, doing this will cause settings in LrC preferences to return to defaults, and various settings in LrC will return to defaults. The preferences file keeps more than just what is in LrC preferences.
see:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also, from this statement:
I use Onedrive
While that was part of a sentence to indicate (and shown with a screenshot) that your CACHE is not on OneDrive, I think I should ask, is your catalog on OneDrive? Probably not the root cause, but if it is on OneDrive, that is bad.
Followup/ I just tested a new catalog on OneDrive, The catalog created behaves, it does not have your issue.
Copy link to clipboard
Copied
The most common reason Lightroom can't import your photos is that it believes the files are already imported. When this happens, certain files will appear greyed out and cannot be imported into the catalog. To fix this, go to File Handling and uncheck the “Don't Import Suspected Duplicates” option
Greeting,
Rachel Gomez
Copy link to clipboard
Copied
The most common reason Lightroom can't import your photos is that it believes the files are already imported. When this happens, certain files will appear greyed out and cannot be imported into the catalog. To fix this, go to File Handling and uncheck the “Don't Import Suspected Duplicates” option
Greeting,
Rachel Gomez
By @rachel25141376eupk
Look at the authors first screenshot. Author cannot bring up the import screen at all.
Copy link to clipboard
Copied
Ok, I updated to Monterey and the problem is solved. But I don't know what caused it at the first place. Big Sur is compatible with LRc and this should have not happened.
Anyway, thanks for everyone that offered their help.
Copy link to clipboard
Copied
It must be a joke. I wanted to import my SD card and it has gone back to NO IMPORT state again. It gives an and I send it Adobe but I dont know any active help I can get here even if I post it here. I think I will cancel subscription in the end. Very annoying
Copy link to clipboard
Copied
Can you confirm that you tried granting Full Disk Access and resetting preferences, as described above?
Copy link to clipboard
Copied
Yes I did. Including cleaner tool. No difference
Copy link to clipboard
Copied
I have just cancelled my subscription today. I tried to talk to a customer service person, it was another joke, 4 people connected and w/o saying a word they have been all disconnected.
View other contact options.
Today 9:45 PM
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today. I am having technical issues and I will cancel it unless it is resolved
Nandini
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
9:45 PM Pragya
Hello, I'd be happy to help you today, let me first pull up your account information and access your details. We apologize for the disconnects. We are currently facing connectivity issue.
Nandini Hello, I'd be happy to help you today, let me first pull up your account information and access your details. We apologize for the disconnects. We are currently facing connectivity issue.
You are now connected to nitesh, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
nitesh Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
While this conversation has ended, feel free to come back anytime you need help.
Copy link to clipboard
Copied
That's too bad. It will be little comfort to know that even if you had successfully connected to a support person, more often than not they wouldn't have been much help.