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No Photos on opening Lightroom

New Here ,
Jul 12, 2021 Jul 12, 2021

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I am desperate for help. I just tried calling customer service and was on hold for 30+ minutes without speaking to someone.

 

I was editing photos in LR this morning without issue. Closed down the app, shut down my lap top without issue. This evening, I attempted to finish editing and opened LR Classic to emptiness. It looked like I had just loaded the program. Not a photo to be found. My presets are also gone.  I am logged in to the correct account. I have tried restarting both the app and my lap top. 

 

PLEASE HELP!  

 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Edits, previews, and presets are saved in the catalog. If all of these are missing you just opened the wrong catalog. If you are using Lightroom Classic this has nothing to do with the account you are logged into. Find the catalog you worked in previously and you will find all of your work. Catalog files are saved in the Pictures folder by default with the extension .lrcat.

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LEGEND ,
Jul 12, 2021 Jul 12, 2021

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1. Where is your catalog(s) located?

 

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LEGEND ,
Jul 12, 2021 Jul 12, 2021

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2. Did you choose to select the option to store presets with a catalog?

This relates to missing oresets only.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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I am desperate for help. I just tried calling customer service and was on hold for 30+ minutes without speaking to someone.

 

I was editing photos in LR this morning without issue. Closed down the app, shut down my lap top without issue. This evening, I attempted to finish editing and opened LR Classic to emptiness. It looked like I had just loaded the program. Not a photo to be found. My presets are also gone.  I am logged in to the correct account. I have tried restarting both the app and my lap top. 

 

PLEASE HELP!  


By @default2543c5oqkbha

Look under File > Open Recent. Do you see anything there?

It appears that you may have started a new catalogue, so the above should show you your previous catalogue. Let's solve that problem, then move onto the presets.

 

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