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non riesco a scaricare lightroom classic

New Here ,
Apr 14, 2024 Apr 14, 2024

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Buonasera mi chiamo Maurizio e sono nuovo della comunity. Ho un imac 27 con sonoma e oggi ho iniziato la mia versione di prova di lightroom classic ma non me la fa scaricare dal creative cloud perchè dice errore di sincronizzazione codice errore 198. Ho provato a seguire gli steps indicati dalla pagina di supporto assicurandomi cje la cartella abbia la cartella sia abilitata sia in lettura che in scrittura ma tutto senza risultati.

Un saluto Maurizio

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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New Here ,
Apr 14, 2024 Apr 14, 2024

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Thank you but I already did it with no any result

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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New Here ,
Apr 14, 2024 Apr 14, 2024

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Thank you for suggestions. At the moment I think the reason should be something wrong with mi imac or os (I have Sonoma os). When I tried to update my os the machine slowed down a lot.

Today I will go to see what's wrong in my imac. I just hope they will fix the error quickly because I don't want to loose my trial period.

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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ok, keep us updated.  we're going to fix this.

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