O programa lightroom apresenta um erro e fecha logo aleatoriamente

New Here ,
Nov 06, 2021 Nov 06, 2021

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Versão atualizada 2021, sistema operacional Windows.

O programa inicializa, mas quando inicio as edições, ele trava, aparece uma janela de erro, diz que um relátorio será enviado para a Adobe e logo em seguida o prgrama se fecha sem meu comando.

Preciso de ajuda urgente!

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correct answers 1 Correct answer

Adobe Employee , Nov 07, 2021 Nov 07, 2021
We've reviewed the email address you use with this forum and find no crash reports in our system. Did you see a crash dialog? Do you use a different email address when filling out the crash report? Was the crash dialog Adobe, Microsoft or Apple?

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Adobe Employee ,
Nov 07, 2021 Nov 07, 2021

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We've reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 07, 2021 Nov 07, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Agradeço ao empenho da equipe de suporte da Adobe em solucionar o problema por mim relatado. Ainda não testei a atualização depois da correção do bug, por segurança resolvi terminar meu trabalho usando a versão anterior. Espero que quando atualizar não venha a ter mais problema.

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