Opens and stays on a blank page

[tedmed]

hello, 

i have an issue getting Lightroom CC to work on my new computer, i installed Lightroom CC and allowed the "read and write" on all the folder, but when opening it the software opens exptremely fast and stays on a blank page, with no access to any of the menus of settings, 

im on a Macbook pro M2 Max

can someone please help, cheers.

[tedmed]

 

[Sameer K]

Hey, @tedmed. Welcome to the Lightroom Classic Community. I'll need more info to help you figure this out. What version of Lightroom & the macOS are you working on? Where is the Lightroom Catalog stored? On the internal or external drive?

To begin troubleshooting, reset Lightroom Classic following the second (manual) method from this article: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Try these steps if the reset does not help:

• Press the OPT  when launching Lightroom Classic & choose the option to create a new catalog and create a new one on the internal drive.
  
  
• If the above step does not launch Lightroom Classic, go to the following location to launch Photoshop via the terminal.
  In Finder > Application Folder > Lightroom Classic > Right-click on Lightroom.app > Show Package Contents > Contents > macOS > Lightroom - double click to open.

Let me know how it goes. Thanks!
Sameer K

[tedmed]

hi Sameer, thank you for your answer,

i am using the latest Lightroom version available as it shows that the software is up to date in the creative Cloud app, and i am on Mac OS ventura 13.3, and i havent defined a catalog yet, by opening lightroom all i get is the blank screen showed above and no possibility of creating a new catalog,

- i tried to reset the preferences following the second method but it didnt work

- the OPT button when lanching lightroom is not showing an option of creating a new catalog

- launching lightroom from a terminal prompts the following message : 

ERROR: Failed to create directory (/Users/mehditadlaoui/Library/Application Support/Adobe/CameraRaw/Logs/), errno 13, parent directory (/Users/mehditadlaoui/Library/Application Support/Adobe/CameraRaw/) has permissions 40755

Could not get logging directory

InitializeFileLogging failed

2023-06-01 15:21:55.426 Adobe Lightroom Classic[1213:16554] Lightroom might have encountered user permission issues due to bad installation.  initialze Camera Raw: <AgErrorID>dng_error_unknown</AgErrorID>

2023-06-01 15:21:55.426 Adobe Lightroom Classic[1213:16554] Lightroom might not work correctly if you continue without correcting the issues.

2023-06-01 15:21:55.426 Adobe Lightroom Classic[1213:16554] Visit   http://www.adobe.com/go/lr_user_permission_issue

many thanks!

[johnrellis]

"allowed the "read and write" on all the folder"

Did you grant LR Full Disk Access (not Files And Folders) permission, as detailed here:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

Did you try following the steps in the linked article:

http://www.adobe.com/go/lr_user_permission_issue

[Sameer K]

Hey @tedmed, thanks for sharing the error log.
It's a permissions issue with Lightroom Classic. Please follow what @johnrellis has suggested above & let us know how it goes.

Thanks!
Sameer K

[tedmed · Accepted solution]

thanl you @johnrellis and @Sameer K ! this works now, i tried all methods and the only one that worked was the the in the following link, and named Use a script to restore permissions

https://helpx.adobe.com/ca/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html...

thank you again!