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Overlay Problems with usages of GPU support

Community Beginner ,
May 26, 2021 May 26, 2021

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Lightroom_Overlay_Problem.pngLightroom_Overlay_Problem2.pngHello,

has somebody an idea how to solve this overlay issue when GPU support is enabled with an 4K screen? When the GPU support is enabled I see only an active windows on the upper leften side of lightroom. The GPU of a GTX 2070 should not be the problem.

Yes, I an disable the GPU support but then the performance decrease. I would like to work with full performance.

I am very thankfully for any hints to solve the issue.

 

Regards,

Mike

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Problem or error, Windows

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correct answers 1 Correct answer

Community Beginner , Jul 18, 2021 Jul 18, 2021
Hi,I have just found at random the solution. After a couple of times reinstalling drivers and Lightroom. The solution was simple. My Windows scaling was set to 125%. By setting back to 100% and set back to 125% the problem was solved. The question is, is it a Lightroom, Graphic Driver or Windows 10 Bug.  The issue is closed from my side.  Cheers.

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Community Beginner ,
May 26, 2021 May 26, 2021

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Remark: All drivers of Win10 are uptodate.

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Community Beginner ,
May 26, 2021 May 26, 2021

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What I don't understand: Why do I only have the problem in Lightroom and not in Photoshop. In Photoshop I have also GPU support enabled without any problems. 

The GPU drivers are installed in the latest version.

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Both products use the GPU for different functions and Adobe has progressively moved more functionality to that chip over the years. 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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Community Beginner ,
May 27, 2021 May 27, 2021

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Sorry I meant I have an Nvidia RTX2070. And this is an new graphic card from last year. Thats way I still think the GPU itself is not the problem. 😕

 

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LEGEND ,
May 27, 2021 May 27, 2021

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"I have an Nvidia RTX2070. And this is an new graphic card from last year. Thats way I still think the GPU itself is not the problem."

 

As mentioned above, LR pushes the limits on GPUs and uses them in ways different than games or PS, often tripping over bugs in the graphic drivers. While there are sometimes bugs in LR's use of GPUs, problems are more often the result of bugs in the drivers.  

 

1. Make sure you've got the latest driver by going directly to the manufacturer's web site, rather than relying on Windows update. 

 

2. Use the Nvidia Studio Driver rather than the Game driver. 

 

You don't say which version you have installed, so we don't know if you've already taken these steps.

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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mikel98120636_0-1622805186603.png

 

I always use the latest drivers. Also the lates Win 10 Pro 21H1 version.

 

The Nvidia Studio Driver is to old for Win 10 Pro 21H1 (see screenshot).

 

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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Sorry I found an newer  Studio version 462.59 i will test this...

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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Also the latest Studio Driver Version 462.59 does not help. Same strange overlay effect.

mikel98120636_0-1622805778708.png

 

mikel98120636_1-1622805845651.png

 

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LEGEND ,
Jun 04, 2021 Jun 04, 2021

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You could post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports and feature suggestions: https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/

 

Be sure to include the first ten lines of the menu command Help > System Info. Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not to follow the links. Product developers read everything posted there, but rarely participate here, which is primarily a user-to-user forum.

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Community Beginner ,
Jul 18, 2021 Jul 18, 2021

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Hi,

I have just found at random the solution. After a couple of times reinstalling drivers and Lightroom.

 

The solution was simple. My Windows scaling was set to 125%. By setting back to 100% and set back to 125% the problem was solved.

 

The question is, is it a Lightroom, Graphic Driver or Windows 10 Bug. 😄

 

The issue is closed from my side. 🙂

 

Cheers. 2021-07-18.png

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LEGEND ,
Jul 18, 2021 Jul 18, 2021

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Glad you got it resolved, and thanks for posting the workaround -- that could help others.

 

To test my understanding, you set Windows display scaling to 100% and then set it back to 125%, and now everything is working?  While LR has had issues over the years when Windows display scaling is set to other than 125%, this smells more like a Windows or graphic driver bug.

 

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