P: (11563011) LrC 15.0 fails to launch on startup Error: VCRUNTIME140_1.dll

[corwinn]

Hi, 

I updated ton LRC 15.0 and it keep crashing on startup, at the catalog conversion page.  

I use windows 11 25H2, windows update up to date. 

GPUs : Nvidia RTX 5060 Ti with Studio drivers up to date

Intel integrated 770 up to date

i went back to 14.5 and crashes also immediatly on startup.  The only version that work without crashing is the 14.0.  I tried to reset the preferences, but nothing changes.  Can you provide some help to fix this problem? 

Charles

[Sameer K]

Hey, @corwinn. Welcome to the Lightroom Community. I've checked the crash reports submitted with your account, and the faulting component appears to be VCRUNTIME140_1.dll. This error is directly related to Microsoft Visual Studio.

Try these steps to manually recreate the MSVC++ Libraries & let us know how it goes.

•  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
• Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
  
  
• Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
• Download a fresh package of installers for MSVC++ from this link: https://adobe.ly/48MF6P0
• Right-click the downloaded file and select Extract All.
• Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.
  
  

Let me know how it goes from here.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[corwinn]

@Sameer K thank you for you help, i did unistall all the versions and re install the lastest x86 and X64 package of visual studio C++, but LRC 15.0 still crashes on startup.

And i could'nt launch the Creative Cloud Troubleshooter,  somthing seems to load but nothing happends.   

[KR Seals]

It's possible the V 15 catalog is corrupt. Try upgrading the V14 catalog again. I think you can do that by trying to open the latest V14.x catalog in V15. 

[corwinn]

The problem that the V15 catalog has not even be created at this point, the soft crashes before the V14 catalog conversion happens.... , and can not even enter the soft in V15, it crashed immediatly at launch.  I hope that Adobe staff can give me a way to fix this. 

[KR Seals]

Try using your most recent catalog backup for the update.

[corwinn]

I installed 15.0, launched it with alt pushed to start with a new catalog, but even then it crashes instanlty. I don't know what to do....

[Sameer K]

Thanks for the updates. The crash you're running into is still hitting the same crash bucket. 

Try uninstalling all the VSC++ packages > restart the machine > install all the packages from 2012 and later. 

Alt + Launch Lightroom Classic and create a new catalog and check how it goes. 

If this does not help, please set up a new user account profile on the Windows machine and try using a new catalog created with Lightroom Classic v15 instead of carrying forward any previous databases and related caches.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[corneliaheimer]

Nach dem Update auf  Version  15 startet diese nicht mehr. Windows zeigt mir folgende Fehlermeldung:

mein System: AMD Ryzen 7 3700X 8 Core, AS Rock X570 Pro 4, 64 GB RAM DDR4, NVIDIA GeForce RTX 3060, 12GB GDDR6 RAM, Win 10pro 22H2 Build 19045.6332

[Aleke]

Hi @corneliaheimer, welcome to the community!

Could you share a few more details about what’s happening when you try to launch Lightroom Classic? Do you see the splash screen at all, or does nothing appear? Also, if you haven’t already, it’s worth double-checking that your graphics card drivers are up to date.

If you’re seeing the Adobe Crash Reporter dialog, please go ahead and send in a crash report, that helps us investigate further.

For now, try launching Lightroom while holding down the Ctrl key. That should prompt you to select a different catalog, and if it works, it might mean the issue is specific to your current catalog.

Let me know how it goes!

Alek

[curious_contributors7995]

i have exact the same Problem. The spinner appeares but nothing happens. I have the same Message but i use Intel.

[corneliaheimer]

Nein, ich sehe keinen Begrüßungsbildschirm von Lightroom. Wenn ich auf das Lightroom Symbol zum starten klicke, erscheint kurz die Eieruhr von Windows und dann passiert nichts mehr. In der Ereignisanzeige von Wiondows kann ich dann nur den bereits eingesendeten Screenshot sehen. 

Ein Katalog wird gar nicht erst gestartet, der eentuell hätte aktualisiert werden können.
Ich habe zwischenzeitlich Lightroom  15 wieder deinstalliert und die letzte 14er Version reinstalliert. Dies läuft einwandfrei. Dies war notwendig da ich dringend einige Bearbeitungen an Bildern erledigen muss. 
Da mehrere User das gleiche Problem haben mit verscheinden PC-Konfigurationen warte ich erst einmal ab ob eventuelle demnächst ein Update erscheint.
Kann ich neben der  14er Version paralell die 15er installieren und würde die 14er dann funtkionieren? Im mOment ist es für mich sehr wichtig das ich ein funktionierende Lightroom Version nutzen kann. 

[AxelMatt]

That could be a Microsoft problem... Go to this site Latest supported Visual C++ Redistributable downloads | Microsoft Learn

and download and re-install the C runtime Libraries.

[curious_contributors7995]

Thank's! taht was the solution.

[Jp_508]

Axel, I am having the same issue, LR  Classic will not launch, I get the blue circle but will not open. Ps is not a problem. I just updated Windows 11 Home to 25H2 & this happened. I have an intel sysytem:

ASUS B660i - Intel i7-12700k - OS Windows 11 Home 25H2 - 64GB RAM - LR Classic 15.01 - Photoshop 27.1 - GTX 1650 Super. I know the 1650 is a tad light but its been working just fine. 

I clicked the link you posted but I'm not sure what to do or which link to download for my system. If you could help me here it would be greatly appreciated along with any instructions as to uninstall & reinstall Visual C++, I need a step by step so as not to corrupt what I need to do along the way. I'm techy to a point, doing stuff like this is not a problem as long as I have instructions to follow. Just not comfortable with winging it and see what happens. 

Hope you can help or point me in the right direction. 

 

[AxelMatt]

@Jp_508 

See @Sameer K 's message Gelöst: Betreff: Lightroom 15.0 startet nicht - Adobe Product Community - 15567921

There you'll find a step-by-step instruction.

[Jp_508]

Much appreciated, Thank You! I needed some direction on installation & which package. I have Gemini on my pc & starting to see how helpful it is. I need to download x64 & x86, which I have done. I know posts here say to delete all versions in Add & Remove Programs first but Gemini doesn't mention to do that. Any Thoughts? Do you know if the downloads will unistall old versions & reinstall new versions? 

[AxelMatt]

See here: Latest supported Visual C++ Redistributable downloads | Microsoft Learn

Download and install the x86 and x64 version. 

[Jp_508]

Thanks for your support

[Jp_508]

Thank You

[andreag45773162]

LrC v15 doesnt work goes in crash on windows 11 last patch update.

[Cloud8photo]

I could not get LRc v15 to execute in Win 11 Home.  copy of Event viewer showed error below.

I finally fixed it by downloading and reinstalling Visual c++ 2015-2022 Redistributable, both x86 and x64 versions, and copying MSVCP140.dll from \windows\system32\ to \Program Files\Adobe\Adobe Lightroom Classic\

Why did I have to do this.  Why didn't LRc install take care of getting proper version of MSVCP140.dll into proper folder?

Log Name: Application
Source: Application Error
Date: 11/4/2025 11:54:58 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: xxxxxx
Computer: xxxxxx
Description:
Faulting application name: Adobe Crash Processor.exe, version: 29.0.0.0, time stamp: 0x685e5275
Faulting module name: MSVCP140.dll, version: 14.0.24210.0, time stamp: 0x575a4ceb
Exception code: 0xc0000005
Fault offset: 0x0000000000018c34
Faulting process id: 0x434C
Faulting application start time: 0x1DC4E1055ECBF55
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll
Report Id: 38ecf99b-df2c-4c45-bf34-164fce9b616b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-11-05T04:54:58.3812191Z" />
<EventRecordID>8040</EventRecordID>
<Correlation />
<Execution ProcessID="17404" ThreadID="17356" />
<Channel>Application</Channel>
<Computer>CJ-87</Computer>
<Security UserID="S-1-5-21-1692589346-279128177-2371357929-1001" />
</System>
<EventData>
<Data Name="AppName">Adobe Crash Processor.exe</Data>
<Data Name="AppVersion">29.0.0.0</Data>
<Data Name="AppTimeStamp">685e5275</Data>
<Data Name="ModuleName">MSVCP140.dll</Data>
<Data Name="ModuleVersion">14.0.24210.0</Data>
<Data Name="ModuleTimeStamp">575a4ceb</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000000018c34</Data>
<Data Name="ProcessId">0x434c</Data>
<Data Name="ProcessCreationTime">0x1dc4e1055ecbf55</Data>
<Data Name="AppPath">C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe</Data>
<Data Name="ModulePath">C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>
<Data Name="IntegratorReportId">38ecf99b-df2c-4c45-bf34-164fce9b616b</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

[Joh_]

I installed the new version successfully but it simply doesnt start. Removing the settings doesnt help. Reverting to 14.5.1 works without problems. I tried already a couple of time with several reboots but nothing changes. I cant find any logs. I am using Windows 10 Pro 22H2.

[dj_paige]

I installed the new version successfully but it simply doesnt start.

What does happen? Explain in detail. If there is an error message, please quote the exact complete unedited error message.

Why do you think you installed it successfully? Have you tried uninstalling and then re-installing?

[Joh_]

Nothing happens. I click the application's icon, for a short moment the waiting symbol is shown. That's it.

The installation run through without any problems.

Rerolling to the previous version works without problems. I tried three time with always the same result. Never had something like this before.

I didnt find any log files which could help to narrow down the problem.