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P: Activation or Deactivation versions of Lightroom 6

Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2021 Sep 09, 2021

Adobe no longer supports Lightroom 6.14 (perpetual).

What does this mean?

  • Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.


For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today. 

...

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correct answers 1 Pinned Reply

Adobe Employee , Dec 14, 2023 Dec 14, 2023

This is a reminder that the Download Availability for Lightroom 6.14 is fast approaching. Please be sure to download it before December 31, 2023.

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replies 508 Replies 508
Community Expert ,
Sep 08, 2023 Sep 08, 2023

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Seems to be an account issue, for that you need to contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Thank you for the information. I tried calling adobe for solutions an I'm waiting to hear back from customer care. I'm hoping it is still possible to use this software. 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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@Adrian22782974yp2f 

 

what are you doing that triggers a request for a response code?

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Trying to activate the sofware while disconnected from the internet promps offline activation. This trigger request for a response code. I am also unable to activate while signing into my account with username and password connected to the internet.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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ok. so you disconnect your computer from the internet and start activation which prompts you to activate while offline and gives you a request code, correct?

 

if so, you then go to https://aoes-prod.licensingstack.com/aoes/aoes/v1/imsauthstatus and enter your request code and serial number to get your response code.

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Next I enter the request code for offline activation and my serial number. The prompt that I get is that the serial number has been revoked by adobe and to contact support or try another serial.

 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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1. did you purchase from adobe.com or someone else?

2. if purchased from adobe.com did you ever share your serial number with anyone else?

 

and yes, you can contact adobe support and see if they will tell you why your serial number was revoked, but better to answer those questions before contacting so you can get advice on how to best make your case (assuming there's a valid one to make).

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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> for an older machine

 

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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Adobe Employee ,
Dec 14, 2023 Dec 14, 2023

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LATEST

This is a reminder that the Download Availability for Lightroom 6.14 is fast approaching. Please be sure to download it before December 31, 2023.

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