P: (German) Map Module not showing a Map

[Björn383063031e2b]

Hallo,

trotz aktueller Version 14.2 funktioniert bei mir in LightroomClassic seit mehreren Tagen das Kartenmodul nicht. Ich bitte um Hilfe bzw. Aufklärung!

[CMass]

Hey @Björn383063031e2b, 

Thank you for sharing which version of Lightroom Classic you're using! If you try zooming in or out of the map, does it suddenly start working? If not, try resizing the app and see if that helps.

^CM

[johnrellis]

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I've observed that when LR is running in German, and you restart LR while in the Map module, you're much more likely to trip over the years-old-bug where the Map module fails to display correctly. I see these symptoms in German but not in English.

But when I restart LR from the Library module and then go to the Map module, in German and English I always get a functioning Map module.

In my LR 14.2 / Mac OS 15.2, when I restart LR in German, I always see this error initially:

"Unable to connect to Adobe servers. The map module is not working."

After 2 - 30 seconds, sometimes the correct map is displayed anyway. But sometimes the main panel is blank:

And sometimes it shows this error:

"Oops! An error has occurred. Google Maps was not loaded correctly on this page. You can find technical details in the JavaScript console"

[Björn383063031e2b]

Hi,

I've tried some of the solutions in the thread but nothing works. The Map module is still not available in my version (14.2). My PC runs on Windows 10

[Björn383063031e2b]

When I start LrC in the map module, this appears shortly and disappears after a few seconds. No connection to adobe servers

[dj_paige]

When this happens to me, I switch to the Grid mode; then I shut down LrC. Then I reopen LrC and the map works properly.

[Björn383063031e2b]

Sorry, could you pleas explain me how to switch to the grid mode?

[dj_paige]

In the Library Module, press G

[Björn383063031e2b]

thanks for your explanation. But that also didn't work. The map module remains unavailable

[heinz-jürgens39358276]

Das Kartenmodul in LRC funktioniert nach dem letzten Update auf Version 14.2 nicht mehr.  Betriebssystem W11 - Prozessor AMD Ryzen 9 5900X 12-Core Processor, 3701 MHz, 12 Kern(e), 24 logische(r) Prozessor(en).. Auf meinem Laptop, gleiches Betriebssystem - Intel i5 - 8.Gen. funktioniert es ohne Probleme.

Hat jemant eine Idee?

Viele Grüße

Jürgen

[Sameer K]

Hey, @heinz-jürgens39358276. Welcome to the Lightroom Classic Community. I'll help you figure this out. 

Do you see any specific errors in the Map module in Lightroom? Has this started to happen since a recent update? 

The Map module depends more on the Internet than the CPU. Please share a screenshot of what you see. 

Please check if the issue you see here matches one of the known issues with the Map module in Lightroom Classic 14.x: https://adobe.ly/3QRPjPL

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[dj_paige]

What about the Map Module doesn't work? Please be specific and detailed.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/kartenmodul-funktionier-nicht/td-p/1519...

There have been a number of reports that the Map module has stopped working in LR 14.2, with blank maps, several in German and one in French.

[renég66352712]

Ich verwende Win 10. Vor 11 Tagen habe ich mein LrC auf die neueste Version 14.2 geupdatet. Gestern Abend habe ich festgestellt, dass das Kartenmodul nur eine graue Fläche anzeigt, wobei beim Aufstart von LrC ganz kurz eine Weltkarte eingeblendet wird. In der Folge habe ich den Tipp aus der Fehlerbehebung, bekannte Probleme, d.h. zu den häufig auftretenden Problemen mit Lightroom Classic 14.x (rsp. 14.2), mehrmals durchgeführt, jedoch immer ohne Erfolg.

Nun meine Frage: Was mache ich falsch? Was müsste ich noch machen, dass ich die Karte im LrC wieder benutzen kann?

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[dj_paige]

Go to the Grid in LrC. Then shut down LrC. Then re-open LrC. Does the map show properly now?

[renég66352712]

Es funktioniert immer noch nicht.

[renég66352712]

Es funktioniert immer noch nicht.

[dj_paige]

There are a number of other threads about LrC 14.2 not showing the map. The only suggestion I have is to see if there is an answer in those threads.

[renég66352712]

Ich schaue demnächst dort nach. Besten Dank!

[renég66352712]

Ich habe nichts gefunden. Übrigens habe ich in keinem Moment eine Meldung, z.B. betr. eines Fehlers etc., erhalten.

[renég66352712]

Ich habe: 

a) den aktuellen Katalog gesichert

b) die alten LrC-Dateien verschoben in ein neues Verzeichnis

c) Ligthroom mit der Version 14.2 neu geladen und es funktioniert alles.

Fur ihre Hilfe nochmals besten Dank.

[Marc26494349xnzf]

Bonjour, vous semblez avoir trouvé une solution mais pouvez-vous être plus précis sur le processus que vous avez effectué notamment déplacer les fichiers LRC dans un autre répertoire ?

Merci pour votre réponse

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/kartenmodul-funktionier-nicht/td-p/1519...

There have been a number of reports that the Map module has stopped working in LR 14.2, with blank maps, several in German and one in French.

[AJ1969vsx]

Today I switched my computer to Windows 11. Everything worked fine, but there is now no map in Lightroom 14.2. But I'm not sure if the error was already there in Windows 10. I've already reset Lightroom's defaults. But that didn't help.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[johnrellis]

Do these steps:

1. Go to the Library module.

2. Exit LR.

3. Start LR.

4. Go to Map.

Is the map visible?