P: Tether capture not working after Lightroom Classic 10.4 update

[Jacqueline5F96]

Please help!

I have posted before, and I have exhaustively gone through all of the troubleshooting tips on the site, but I am still having issues with tether capture in LRC. I have been using it with no issues until about 2 months ago. Now connection on camera drops sporadically, triggering tether-nikon error report. It is almost impossible to complete a shoot without camera dropping out. 

Any help you can give me would be seriously appreciated. I am desperate.

thank you.

{Note: Edited the thread title, LRD-4206972}

[Mohit Goyal · Accepted solution]

Hi there,

We're sorry for the trouble while tethering. Refer to the below steps and enable the Nikon tether plugin. For more info, take a look at the known issue article: https://helpx.adobe.com/lightroom-classic/kb/known-issues.html#nikon-tether

1. Navigate to File > Plug-in Manager.
2. Enable Nikon Tether Plugin.
3. Relaunch Lightroom Classic.

Let us know if that helps.

Thanks,

Mohit

[Cooperphile]

Windows 10 up to date

Lightroom Classic 10.4

This was working fine for me two days ago before the update.

Since updating, tethered capture has stopped working.

I click Start Tethered Capture, fill in the Tethered Capture Settings window and click OK, then I get an error:

"Unexpected error performing command: ?0: attempt to index a nil value"

It creates and selects the folder but doesn't open the tethered capture window, even though it seems to think that it has, i.e., the menu is updated to a grayed-out "Hide Tethered Capture Window" but the window is not visible. The menu also is udpated to say "Stop Tethered Capture."

If I click Stop Tethered Capture then Start Tethered Capture it immediately presents the error dialog without opening the Tethered Capture Settings window.

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Sample below as of 7/1/2021

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins:
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2

[GoldingD]

And, what camera?

[Cooperphile]

Doh! Canon 5D Mark III

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2GHz
SqLite Version: 3.34.0
Built-in memory: 32698.3 MB
Real memory available to Lightroom: 32698.3 MB
Real memory used by Lightroom: 852.6 MB (2.6%)
Virtual memory used by Lightroom: 806.5 MB
GDI objects count: 657
USER objects count: 2654
Process handles count: 1881
Memory cache size: 0.0MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16349MB (0%)
Camera Raw real memory: 0MB / 32698MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro P4000 (26.21.14.4292)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: d:\Users\Mark\Pictures\Lightroom\Lightroom Catalog-v10.lrcat
Settings Folder: C:\Users\Mark\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Aurora HDR 2018
3) Export to Photomatix Pro
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) Negative Lab Pro

Thanks!

[Cooperphile]

PS: I rolled back to LrC 10.3 and it's working.

[Cooperphile]

Turning on the Nikon Tether Plugin fixed it.

Maybe they should remove the word Nikon . . .

[GoldingD]

Graphics Processor Info:
DirectX: NVIDIA Quadro P4000 (26.21.14.4292)

Probably not the cause, but that driver v442.92 is out of date, v471.68 appears to be latest as of 9 days ago.

Installed Plugins:
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2

None if those stand out as issues, your error often occurs in various ways with the buggy LogiTech Options plugin. for example.

[GoldingD]

I recommend that you add your problem to an existing posting that exists at the official Adobe Feedback site. Best place for bugs, and this looks like a bug. Include all your observations, screenshots,  and your camera model, camera firmware, and the System info you posted above.

see: 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-tethered-capture-no...

Note, if you have never visited the feedback site, a odd bit involving sign in, additional options, just use your photoshop family login.

[Cooperphile]

Thanks for your help and guidance. I have added to the thread you suggested. 

[Tu5F8B]

Why???

[Shipp]

First time I've tried since update. Tethered window is not even opening. 

[GoldingD]

What vetsion of MACOS Catalina?

v10.15.3 or later required

see: 

https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

[Shipp]

Catalina 10.15.7

[GoldingD]

Also, in MACOS, /Security & Privacy/Privacy/Files and Folders/ is removable volumes checked.

also shown in:

https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

[Shipp]

Thanks, it was checked. 

I've rolled back to LR 10.3 until this is resolved. 

BTW I have had auto updates turned off for a long time, and for some reason this auto updated. Check your settings people. 

[GoldingD]

Sounds like a bug. I recommend that you post it as such, over at the official, feedback site, where Adobe likes to see them.

The how to on the following:

https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/

Be sure to include the first ten lines of the menu command Help > System Info.

Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not to follow the links.

Product developers read everything posted there, but rarely participate here, which is primarily a user-to-user forum.

hat tip: johnrellis (about the report bug how to and link)

Reccomend when/if you do, to include a link to it as a reply.

[Shipp]

Done, thanks for your help.

https://feedback.photoshop.com/conversations/lightroom-classic/tethered-capture-not-working-lr-class...

[Shipp]

Seems to be a few tethering issues with the update - apparently Nikon tether plug in could be a problem - make sure it is off in the plug-in manager when you are shooting Canon! Was on by default. 

[njr001]

10.4 also a problem with Fuji series  &  Fuji tether pro plug in. Only way I've found to display images while shooting is use Fuji Xaquire Select auto import and do NOT turn on Tethered Capture. This of course does not allow any control of the camera from the Mac.

ightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.14.6 [18G9323]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.5GHz
SqLite Version: 3.34.0
Built-in memory: 40,960.0 MB
Real memory available to Lightroom: 40,960.0 MB
Real memory used by Lightroom: 2,889.9 MB (7.0%)
Virtual memory used by Lightroom: 10,700.4 MB
Memory cache size: 441.8MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 421MB / 20479MB (2%)
Camera Raw real memory: 429MB / 40960MB (1%)
Displays: 1) 5120x2880, 2) 2560x1440

Graphics Processor Info:
Metal: AMD Radeon Pro 575

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/nickr/Pictures/Lightroom/renumber/renumber_2021.lrcat
Settings Folder: /Users/nickr/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Epson Print Layout
4) Facebook
5) Flickr
6) FUJIFILM Tether Plugin PRO
7) LR/Blog
8) LR/Transporter
9) ON1 Photo RAW 2020
10) ON1 Portrait 10
11) ON1 Portrait AI Standalone 2021
12) ON1 Resize 2020
13) SmugMug

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Built-in Output#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
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GL_RED_BITS: 8
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