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P: (Windows) Healing Brush changes size inconsistent with Cursor Size

Explorer ,
Nov 15, 2022 Nov 15, 2022

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I select the healing brush as I have since forever. Let's say there is a hair across a face. I would make the brush a few pixels larger than the hair and sample away. BUT NOW, when I start to select the hair, the healing brush decides to increase in size, by waaaaaay too much. What is happening here??  This is the most simple use of the feature and it's unusable right now. So frustrating, please help!

LR Classic V12, Windows

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correct answers 1 Correct answer

Explorer , Nov 18, 2022 Nov 18, 2022

Hi Mandy,

I believe I may have found the solution to the problem I am experiencing.
Hopefully it proves helpful for you!
I had to:

  • right click on the LR app icon, down the menu and click properties.
  • Then over to the compatibility tab
  • Click the "Change high DPI settings" button at the bottom
    (you may want to "Change settings for all users")
  • Then select Override high DPI scaling behavior. Scaling performed by "Application"

 

This immediately fixed the issue I was experiencing.

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Have you recently restarted the app and your computer to see if the problem will go away?

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Explorer ,
Nov 15, 2022 Nov 15, 2022

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Yes I have. Unfourtunately this universal IT solution did not work. However, while typing this reply I've noticed the arrow keys aren't functioning properly...Looking into a funny Keyboard setting now. 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Please let us know if the keyboard was the culprit - that may help others that may encounter this scenario.

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Explorer ,
Nov 15, 2022 Nov 15, 2022

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Alas, the arrow issue is fixed w drivers....the silly heal brush still increases in size by about 3 fold as soon as I click it on the image. I haved found that if I hold ctrl+alt and drag I can set a custom size that sticks for ONE application. The very next time I click the healing brush it goes back to the initial problem. 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Can you recreate this behavior in the Camera Raw filter in Photoshop? Wondering if it only happens in Lightroom Classic??

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Explorer ,
Nov 15, 2022 Nov 15, 2022

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I'm not sure I understand the request. I am not familiar with Camera Raw, but it appears there are no healing tools at all, only global adjustments in the CR filter, from what I can see.

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Explorer ,
Nov 15, 2022 Nov 15, 2022

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aaaaaaaaaaaand there is the panel, just out of frame... facepalm. OK, let's see....It works as expected in Camera Raw. So it appears to be isolated to LR.  hmmmmmmmmmm

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Adobe Employee ,
Nov 15, 2022 Nov 15, 2022

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This can be caused by an Accessibility setting affecting display or cursor.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 15, 2022 Nov 15, 2022

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It actually changes the size of the brush though, not just a zoom. Looking into this further still to see what I can find. Thank you for the suggestion.

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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Could you please expand on what you mean? Also, would this not then be a global issue if it were tied to Accessibility setting? (as opposed to acutely in LR)

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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I have the same problem with the healing tool brush size. It is a lot larger than the what the cursor is showing, so it is very hard to know if I got the right brush size. Is this solved yet?

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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Hi Mandy,

I believe I may have found the solution to the problem I am experiencing.
Hopefully it proves helpful for you!
I had to:

  • right click on the LR app icon, down the menu and click properties.
  • Then over to the compatibility tab
  • Click the "Change high DPI settings" button at the bottom
    (you may want to "Change settings for all users")
  • Then select Override high DPI scaling behavior. Scaling performed by "Application"

 

This immediately fixed the issue I was experiencing.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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LATEST

🤩 Thank you for posting your troubleshooting results!

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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See https://community.adobe.com/t5/photoshop-ecosystem-discussions/brush-tool-cursor-size/m-p/9337046 as it may apply here. 

Edited: Wrong link pasted here. The correct link is further down the thread. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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@Rikk Flohr: Photography 

The healing brush size not corresponding to cursor happens only in LR Classic. In PS it is working fine, the brush size is exactly the same size as the cursor. I have using LR and PS for 10 years now, so it is the 1st time, I am experiencing this issue

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Did you check your Mac Accessibility Display>Cursor settings?

This thread contains additional information specific to LrC: https://community.adobe.com/t5/lightroom-classic-discussions/p-brush-cursor-size-vs-paint-stroke-dis... 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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@Rikk Flohr: Photography 

Yes, this is exactly the issue i am facing as in the video. How can i fix this? I don't have the issue in PS healing brush tool

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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This is a lightroom issue, not photoshop.

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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Nearly 900 eyes on this issue in 3 days....wow!
There is no solution, no acnkowledgment of an issue and "Check Accessibily" on repeat...Do better Adobe. Your product is flawed and people are curious to find a solution. The healing brush tool is broken. 

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Please see this Lightroom Classic-specific post: https://community.adobe.com/t5/lightroom-classic-discussions/p-brush-cursor-size-vs-paint-stroke-dis... 

I am unable to reproduce this issue on any of my Windows systems.  And as, you say, 900 eyes and no one has a solution?  That indicates that the problem is: 1: Exceedingly rare and hard to reproduce and/or 2: limited to a specific hardware configuration/settings. 

 

Things to check:

  1.  Windows Display Scaling Settings
  2.  Windows Cursor Settings
  3.  Any Mouse/Tablet Software you may have which allows you to override cursor settings
  4.  Any gaming settings in your GPU driver that might affect cursor behavior

 

If you've already reset preferences per @cmgap 's suggestion, I would recommend updating your Video Drivers and all Mouse/Tablet/Pointing device drivers to the latest version from the manufacturer's (not Windows) website. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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Are you a bot? You have shared this already. This is not helpful, or the issue.

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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I love that your interpretation of a thousand people watching means it's a rare issue.
My particular bug has been identified as a scaling issue. My laptop is at 250% (recommended). When scaled to 100% the cursor works properly but the rest of the system is unlegibly small. This laptop has a secondary monitor and has been on this setting for the last 2 years without issue. 
New Adobe updates, new windows updates and GeForce updates seem to be conflicting with each other. 
Currently updating Video Card drivers directly from GeForce.
Will update again following these next few troubleshooting steps.

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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"My laptop is at 250% (recommended)."

Try 200% instead please. 

"I love that your interpretation of a thousand people watching means it's a rare issue."

The number refers to people who have seen, not people who are 'watching'. 

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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Thank you for your symantic argument. 

Also, 200% has reduced the oversized curser by 50% but is still the incorrect size upon clicking.

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