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P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 1 Correct answer

Adobe Employee , Oct 13, 2023 Oct 13, 2023

With the latest LrD 7.0,  LrClassic 13.0 and ACR 16.0 release, here is some additional workaround that you can try:

 

If you encounter GPU driver issues while using ML features in LrClassic/LrD/ACR, please try to update to the latest macOS version or if you are on a Windows machine, follow https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html to update your machine to the latest GPU driver and  see if the problem resolves itself.

If the OS or the driver is not available or possible

...

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LEGEND ,
Oct 31, 2021 Oct 31, 2021

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That would be the integrated video control (likley Intel)  as opposed to the descete Gaphics Processing Unit?

 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Yes, it's a Intel HD Graphics 630.

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LEGEND ,
Oct 31, 2021 Oct 31, 2021

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1. Please post a screenshot from Device Manager showing precisely what you did. 

 

2. Please do as Adobe employee Simon Chen recommended above and post the entire contents of Help > System Info, so Adobe can see precisely what you're running.

 

3. Did you try to update the graphics driver following the instructions Simon posted?

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Screenshot Device Manager.png

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New Here ,
Oct 31, 2021 Oct 31, 2021

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I didn't update the graphics driver, because there a no new ones.

 

Lightroom Classic-versie: 11.0 [ 202110120910-0bccc70d ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Home Premium Edition
Versie: 10.0.19043
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 3,0GHz
SQLite-versie: 3.36.0
Ingebouwd geheugen: 8092,3 MB
Beschikbaar fysiek geheugen voor Lightroom: 8092,3 MB
Fysiek geheugen gebruikt door Lightroom: 621,3 MB (7,6%)
Virtueel geheugen gebruikt door Lightroom: 3631,2 MB
Aantal GDI-objecten: 969
Aantal gebruikersobjecten: 2651
Aantal proceshandelingen: 1980
Cachegeheugengrootte: 0,0MB
Interne Camera Raw-versie: 14.0 [ 950 ]
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 861MB / 4046MB (21%)
Fysiek geheugen Camera Raw: 922MB / 8092MB (11%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Ja, Toetsenbord: Nee

GPU-info:


Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: D:\Lightroom\Lightroom Catalog-2-2-v10-v11.lrcat
Map Instellingen: C:\Users\hight\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) Facebook
3) Flickr
4) Tetheringplug-in voor Nikon

Config.lua-vlaggen: None

Adapter 1: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
Adapter 2: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false

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LEGEND ,
Oct 31, 2021 Oct 31, 2021

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See:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Incidentally, despite what the above System Info from LrC states, do you actually have no GPU?

 

What is your computers make/model

Does it only have an integrated video control and no discrete GPU?

or does it have a GPU, if so, what make/model and driver version?

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LEGEND ,
Oct 31, 2021 Oct 31, 2021

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Can you please re-enable the adapter in Device Manager, restart LR, and copy/paste Help > System Info here again?  The previous System Info isn't showing any GPU information (because it is disabled).  

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LEGEND ,
Oct 31, 2021 Oct 31, 2021

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"I didn't update the graphics driver, because there a no new ones."

 

How did you determine that?  The Intel download center shows the latest driver version as 30.0.100.9955, released 10/13/21:

https://www.intel.com/content/www/us/en/search.html?ws=text#t=Downloads&layout=table&cf:Downloads=%5...

johnrellis_0-1635716222311.png

 

The updated System Info that you'll post will include the driver version currently installed, as seen by LR.

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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A little update...

I have tried to install whatever Intel drivers from the links given here, but it wouldn't update anything saying I was up to date, even though I wasn't apparently. Now I cannot override a computer that says no.

However, I have just installed Iobit Driver Booster and installed a couple of drivers (Intel Iris Graphics driver and Intel Management Engine interface driver).

Now after a couple of tests, Lightroom WAS able to select the subject without the error message. Hopefully it is sorted now.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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However, I have just installed Iobit Driver Booster and installed a couple of drivers (Intel Iris Graphics driver and Intel Management Engine interface driver).

 

I had the same problem, Iobit Driver Booster did it for me as well. TOP SUGGESTION.

 

kind regards

John

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New Here ,
Nov 01, 2021 Nov 01, 2021

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My situation was with Android and has been resolved. Not enough ram. 6 gb
required.

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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"I have tried to install whatever Intel drivers from the links given here, but it wouldn't update anything saying I was up to date, even though I wasn't apparently. Now I cannot override a computer that says no.

However, I have just installed Iobit Driver Booster and installed a couple of drivers (Intel Iris Graphics driver and Intel Management Engine interface driver). Now after a couple of tests, Lightroom WAS able to select the subject without the error message. Hopefully it is sorted now."

 

Thanks for the update -- that will help others.  And glad you got it resolved.  This confirms that, at least for several of the people here, the issue is with old drivers for Intel chipsets.

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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The google translation of the error message is, "Something went wrong. An unexpected error has occurred and your request could not be completed."

 

Please follow the recommendations of Adobe employee Simon Chen above:

 

1. Post the entire contents of Help > System Info, so Adobe can see precisely what you're running.

 

2. Update the graphics driver following Adobe's instructions:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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My computer is an Acer Aspire TC-780

 

Lightroom Classic-versie: 11.0 [ 202110120910-0bccc70d ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Home Premium Edition
Versie: 10.0.19043
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 3,0GHz
SQLite-versie: 3.36.0
Ingebouwd geheugen: 8092,3 MB
Beschikbaar fysiek geheugen voor Lightroom: 8092,3 MB
Fysiek geheugen gebruikt door Lightroom: 2205,7 MB (27,2%)
Virtueel geheugen gebruikt door Lightroom: 2623,0 MB
Aantal GDI-objecten: 792
Aantal gebruikersobjecten: 2543
Aantal proceshandelingen: 1727
Cachegeheugengrootte: 3,7MB
Interne Camera Raw-versie: 14.0 [ 950 ]
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 694MB / 4046MB (17%)
Fysiek geheugen Camera Raw: 763MB / 8092MB (9%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Ja, Toetsenbord: Nee

GPU-info:
DirectX: Intel(R) HD Graphics 630 (22.20.16.4749)

 

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: D:\Lightroom\Lightroom Catalog-2-2-v10-v11.lrcat
Map Instellingen: C:\Users\hight\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) Facebook
3) Flickr
4) Tetheringplug-in voor Nikon

Config.lua-vlaggen: None

Adapter 1: Leverancier : 8086
Apparaat : 5912
Subsysteem : 98e1025
Revisie : 4
Videogeheugen : 128
Adapter 2: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Realtek Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 22.20.16.4749
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 22.20.16.4749
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Lightroom Classic-versie: 11.0 [ 202110120910-0bccc70d ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Home Premium Edition
Versie: 10.0.19043
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 3,0GHz
SQLite-versie: 3.36.0
Ingebouwd geheugen: 8092,3 MB
Beschikbaar fysiek geheugen voor Lightroom: 8092,3 MB
Fysiek geheugen gebruikt door Lightroom: 2205,7 MB (27,2%)
Virtueel geheugen gebruikt door Lightroom: 2623,0 MB
Aantal GDI-objecten: 792
Aantal gebruikersobjecten: 2543
Aantal proceshandelingen: 1727
Cachegeheugengrootte: 3,7MB
Interne Camera Raw-versie: 14.0 [ 950 ]
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 694MB / 4046MB (17%)
Fysiek geheugen Camera Raw: 763MB / 8092MB (9%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Ja, Toetsenbord: Nee

GPU-info:
DirectX: Intel(R) HD Graphics 630 (22.20.16.4749)

 

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: D:\Lightroom\Lightroom Catalog-2-2-v10-v11.lrcat
Map Instellingen: C:\Users\hight\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) Facebook
3) Flickr
4) Tetheringplug-in voor Nikon

Config.lua-vlaggen: None

Adapter 1: Leverancier : 8086
Apparaat : 5912
Subsysteem : 98e1025
Revisie : 4
Videogeheugen : 128
Adapter 2: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Realtek Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 22.20.16.4749
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 22.20.16.4749
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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New Here ,
Nov 01, 2021 Nov 01, 2021

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The Intert Download Centre shows the following message:

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Acer for the latest driver for your computer.

The Acer site shows only een older version of the driver.

 

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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"The Intel Download Centre shows the following message... The Acer site shows only een older version of the driver."

 

@koosw74297766 , that's unfortunate. I've submitted a feature request that Select Subject and Select Sky use the CPU rather than the graphics processor (GPU) when the LR option Preferences > Performance > Use Graphics Processor is Off:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-p... 

 

That would allow you to use this feature even though you can't update your graphics drivers. Please add your constructive opinion to that request and click Upvote in the upper-right corner.

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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What model is your computer?

Does the web site for support, apparently at Acer, list downloads for drivers?

 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@koosw74297766 Interesting, according Windows Device Manager, you have two GPUs. One is the integrated Intel HD Graphcs 4000, one is Nvdia Quodro K1000. By disabling the integrated Intel Intel HD Graphcs 4000. It might mean you are now using the Nvdia Quodro K1000, which works for you.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@T5D61 If you have 4GB-6GB of RAM on your Android, you can go to LrM Android's Tech Preview Settings to opt in to try the new Select Subject/Select Sky. It might work without crash depending on the actual memory usage situation.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I use a laptop with a second screen on HDMI port.

I tried to disable my Intel HD Graphics 620 device: it worked, I can use sky and subject selection. Rather fast on my i5 with 4Gb RAM.

If I enable the devivce and disconnect the HDMO screen: it does not work.

It works if and only if I disable the graphics device.

Once the mask are created, I can work on both screens.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@ALagrange Once you disabled the Intel HD Graphics 620 device, I am wondering what GPU that Lightroom claims to use in Lightroom>Help>System Info... Try restart the machine after you disabled the Intel HD Graphics 620 device. Is it fallback to a secondary GPU or none.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Thank you,

I tried them. They load and they start to work, but stop about 80% of the
way through.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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@simonsaith 

After disabling the Intel HD Graphics 620, LR sees no Graphics device (but work). See here https://drive.google.com/ 

I tried to disable via LR only (both personalised or manual in performance / preferences). Does not work.

Only if Intel HD Graphics 620 (pilot 30.00.100.9955) is disabled in Windows settings, the functionality will work.

Thanks for helping to solve that.

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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@ALagrange Yes, if you disable the integrated Intel GPU, the select subject and select sky would run inference on the CPU.

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