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With the new update, when using Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.
You must have a newer iPad then I do. Lightroom has a message on my iPad Pro 9.7 Stating that select Subject and select Sky are not supported on my device. I do not install Lightroom on my PC because it does not support Photoshop Layers. Select Subject and select Sky work fine in ACR 14 and Photoshop PC versions. ACR 14 cursor flickers when I move the Mask Panel and the Panel also jumps back and redocks if I do not move it far from where it docks.
I am getting the same error after upgrading..." SOMETHING WENT WRONG - There was an unexpected error and your request could not be completed." when selecting either the sky or subject AI mask. HELP??
Same error here on my Windows 10 laptop, both in LR and LR Classic.
Hi, could you share your system info? You will find this under Help menu(In Lightroom Classic)->System Info.... You can use 'Save as' option to save the information in a text file and share it here.
Same issue here.
J'ai le même souci après avoir téléchargé la mise à jour de Lightroom Classic sur mon PC sous Windows 10:
LR Classic Version 11 (202110120910-0bccc7od)
si je veux obtenir un masque ciel ou sujet, j'obtiens un message d'erreur: "un problème est survenu. Une erreur inattendue s'est produite et votre demande n'a pu être traitée"
Faut-il désinstaller et ré-installer LR Classic?
Merci pour vos conseils
en complément de mon précédent message ci-dessus
cela fonctionne bien sur mon portable sous Windows 11
I have the same problem. I've reinstalled Lightroom 11 but get the same error.
Me too, the same problem
I have the same problem.
I am using a Samsung Tab S4. Subject and sky mask try to work, get about 90% through the process and then quit and restart LR.
I have this same problem.
I am using window 10 PC.
when I use LRC today, it ask me to update the catagloy so it will bring in the new mask tools.
I following the instruction and get updated and do see the new mask tool section shows up.
but when I try to use it, I could use all the other mask tools (similar to previous ones) but the new subject/sky select tool.
as soon as I click them (my pictue do has sky when use sky select), it seems working on find the area and then come out a alert text box say" Something went wrong, there was an unexpected errors and your request cold not be completed".
I tried remove the software and reinstall it, reset the setting, didn't fix the problem.
Please help me what to look at next.
Good morning/afternoon/evening (wherever you are 🙂
Last week I updated the latest version of Lightroom CC to version 11. I use Windows 10.
I get an error using Mask, and ""Onderwerp selecteren" (select subject) of "Selecteer de lucht" (select sky?).
At the moment I can't edit any photographs. Even when I start a new catalogue, and import some pictures, I get the same error.
What can I do to resolve the problem?
j'ai exactement le même message et du coup
j'ai préféré revenir à l'ancienne version en attendant que cela se résolve, puisqu'apparement je ne suis pas toute seule avec ce bug !
When I use the sky selection it works fine the first time! If I edit another picture with the sky selection, an error message comes up (see picture)! When I restart Lightroom I can edit the picture again, but the same error message appears with every further picture! What's going on there?
@PICKUP IMAGES, Google translation of error: "An error has occurred. An unexpected error occurred and your request could not be completed."
Try updating your graphics driver following the precise instructions in this article:
A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.
Also, please copy/paste here the entire contents of the LR menu Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.
@PICKUP IMAGES, the information about your graphics hardware and driver is blank:
Information about the graphics processor:
which is curious.
Did you try updating the graphics driver as described in the article I linked to?
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If you could please, quit Lightroom Classic and go to:
Collect the files there, zip them and let me know when they are ready and I will send instructions to send them.
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It would be helpful to show Lightroom>Help>System Info... and share the type of GPU card and driver version that you have.
In this case, it looks your system has some Intel GPU card. If that is the case, please try to update to the latest Intel GPU driver from this link https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw.... The latest version is around v18.104.22.16864.