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P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 1 Correct answer

Adobe Employee , Oct 13, 2023 Oct 13, 2023

With the latest LrD 7.0,  LrClassic 13.0 and ACR 16.0 release, here is some additional workaround that you can try:

 

If you encounter GPU driver issues while using ML features in LrClassic/LrD/ACR, please try to update to the latest macOS version or if you are on a Windows machine, follow https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html to update your machine to the latest GPU driver and  see if the problem resolves itself.

If the OS or the driver is not available or possible

...

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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bonjour,

j'ai exactement le même message et du coup

j'ai préféré revenir à l'ancienne version en attendant que cela se résolve, puisqu'apparement je ne suis pas toute seule avec ce bug !

 

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New Here ,
Nov 13, 2021 Nov 13, 2021

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When I use the sky selection it works fine the first time! If I edit another picture with the sky selection, an error message comes up (see picture)! When I restart Lightroom I can edit the picture again, but the same error message appears with every further picture! What's going on there?

Screenshot 2021-11-13 184718.png

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LEGEND ,
Nov 13, 2021 Nov 13, 2021

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@PICKUP IMAGES, Google translation of error: "An error has occurred. An unexpected error occurred and your request could not be completed."

 

Try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

 

Also, please copy/paste here the entire contents of the LR menu Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Lightroom Classic-Version: 11.0 [ 202110120910-0bccc70d ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Business Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 16
Prozessorgeschwindigkeit: 2,8GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 15742,1 MB
Für Lightroom verfügbarer phys. Speicher: 15742,1 MB
Von Lightroom verwendeter phys. Speicher: 1301,5 MB (8,2%)
Von Lightroom verwendeter virtueller Speicher: 1466,0 MB
Anzahl GDI-Objekte: 529
Anzahl BENUTZER-Objekte: 1936
Anzahl Prozess-Handles: 1928
Cache-Speichergröße: 569,0MB
Interne Camera Raw-Version: 14.0 [ 950 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 367MB / 7871MB (4%)
Physischer Speicher in Camera Raw: 371MB / 15742MB (2%)
DPI-Einstellung des Systems: 144 DPI (High-DPI-Modus)
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 3840x2160
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:


Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\rober\Pictures\Lightroom\Work\Work-v11.lrcat
Einstellungen-Ordner: C:\Users\rober\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) Facebook
2) Flickr
3) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false

Gesendet von Mail für Windows

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LEGEND ,
Nov 13, 2021 Nov 13, 2021

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@PICKUP IMAGES, the information about your graphics hardware and driver is blank:

Information about the graphics processor:

which is curious.  

 

Did you try updating the graphics driver as described in the article I linked to?

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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If you could please, quit Lightroom Classic and go to:

C:\Users\USERNAME\AppData\Roaming\Adobe\CameraRaw\Logs

Collect the files there, zip them and let me know when they are ready and I will send instructions to send them. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 13, 2021 Nov 13, 2021

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files zipped 

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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It would be helpful to show Lightroom>Help>System Info... and share the type of GPU card and driver version that you have.

 

In this case, it looks your system has some Intel GPU card. If that is the case, please try to update to the latest Intel GPU driver  from this link https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw.... The latest version is around v30.0.100.9864.

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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New Here ,
May 28, 2022 May 28, 2022

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Hi, I followed the link posted and followed the instructions given, it still does the same thing. sometimes when first turning on Lr it works once, maybe twice, after that I get the error message. What else could I possibly do to fix this problem, as it is annoying?

 

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LEGEND ,
May 28, 2022 May 28, 2022

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Please do the menu command Help > System Info and copy/paste the contents here.

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New Here ,
Jun 29, 2022 Jun 29, 2022

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I followed all your instructions and have wasted two days trying to fix the problem in Adobe lightroom classic.  Everytime I try to select subject in the masks it throws an error message "Something Went Wrong" "There was an unexpected error and your request could not be completed." All my drivers are updated. Please fix this somehow. Its driving me crazy. Sometimes when I restart Lightroom classic, the select subject starts working again and in the next photo when start playing up again. Please Help. It was working fine before your last two updates. Please fix it. or give me a solution.

 

Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.9GHz
SqLite Version: 3.36.0
Built-in memory: 15733.2 MB
Real memory available to Lightroom: 15733.2 MB
Real memory used by Lightroom: 9387.2 MB (59.6%)
Virtual memory used by Lightroom: 10646.9 MB
GDI objects count: 806
USER objects count: 2678
Process handles count: 3592
Memory cache size: 22.8MB
Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1102MB / 7866MB (14%)
Camera Raw real memory: 1267MB / 15733MB (8%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon(TM) Graphics (30.0.21017.1000)


Init State: 4
User Preference: 1

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\muzam\OneDrive\Pictures\Lightroom\Lightroom Catalog-v11-2.lrcat
Settings Folder: C:\Users\muzam\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 1636
Subsystem : 87cf103c
Revision : c2
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speaker (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.5.2 30.0.21017.1000
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float_fetch GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader 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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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At "Muzz", I see that you have updated to LrC 11.4.1 and you are still experiencing problems.

Please try the following, in Lightroom preferences turn off the GPU acceleration in preferences then reboot your Operating System then restart LrC.

If that does not solve your problems then try resetting your LrC preferences.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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LEGEND ,
Jun 29, 2022 Jun 29, 2022

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"Everytime I try to select subject in the masks it throws an error message "Something Went Wrong" "There was an unexpected error and your request could not be completed.""

 

This indicates that LR thinks there is a bug in the graphics driver.  There have been a number of reports recently about other problems with the latest Radeon drivers (22.5.1 and 22.5.2, which you have).  I recall someone posting recently that rolling back to a six-month-old driver fixed their problem.

 

There's no way for us users to tell whether the underlying problem is a bug in the graphics driver or a bug in LR's use of the graphics drivers.  There are many bugs in drivers that are constantly getting fixed by newer releases, so we can't assume that the drivers are bug-free (and we know that LR is far from bug-free).

 

Note that disabling the GPU won't affect this error, since Select Subject/Sky doesn't obey the option Preferences > Performance > Use Graphics processor (unfortunately).  

 

 

 

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LEGEND ,
Oct 27, 2021 Oct 27, 2021

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Two users in another thread reported the error "Something went wrong. Request could not be Completed."  They both had Intel HD chipsets with very old drivers (2016 and 2017), and one found this in an unspecified log:

 

GPU Init Status (part 2): I3_GPU3
GPU3 Hard Status Result (part 2): success
GPU3 Soft Status Result (part 2): fail_insufficient_driver
*** Error: ML prediction failure status code 3 ***

 

 

Neither has reported back yet on whether disabling the GPU or updating the driver helped.


(Does setting Preferences > Performance > Use Graphics Processor to Off disable LR's use of the GPU when applying ML models?)

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi John,

 

To use or not to use the GPU for ML inference for a particular GPU/driver version is not within Lr's control. The platform OS will do the check at runtime. So turn off the Lr graphics processor option in the Lightroom user preference would not have any effect either way.

quote

With the new update, when using Mask > Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.


By @ludovicr84780285



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LEGEND ,
Oct 13, 2022 Oct 13, 2022

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@simonsaith  wrote, "To use or not to use the GPU for ML inference for a particular GPU/driver version is not within Lr's control. The platform OS will do the check at runtime.So turn off the Lr graphics processor option in the Lightroom user preference would not have any effect either way."

 

This is incorrect -- it would be trivial to have LR obey the setting of Preferences > Performance > Use Graphics Processor when executing the models for Select Subject/Sky.  LR uses CoreML on Mac and ONNX on Windows to execute ML models, and both allow the client (LR) to specify whether to use the CPU or not. See here for details:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-p... 

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LEGEND ,
Oct 27, 2021 Oct 27, 2021

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"So turn off the Lr graphics processor option in the Lightroom user preference would not have any effect either way." 

 

Good to know, thanks.

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New Here ,
Dec 22, 2021 Dec 22, 2021

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did this worl??

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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I have zipped the files. What's next?

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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The links you gave and Intel Automatic Driver Update says there is no update for my driver.

I can't imagine having to buy a new laptop with every other update of Lightroom?

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Engaged ,
Oct 28, 2021 Oct 28, 2021

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I have had this happen to me several times and I'm using the latest Intel Drivers v30.0.100.9864 for my Intel UHD Graphics 750. I close LrC 11, relaunch and try again, usually successfully.

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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Since updating the app I have closed it and relaunched it a few times. Even re-installed it.

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Engaged ,
Oct 28, 2021 Oct 28, 2021

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Just checked and now there is a newer Intel driver: v30.0.100.9955 dated 14 Oct 2021

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I just updated to v11 - all mask features are work, except the "select subject" and "select sky."  When I try to use these features I get an error titled "Something went wrong" with sub-text stating, "there was an unexpected error and your request could not be completed."  I attempted in other catalogs and received the same error message. 

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