P:(Windows Only): Select Subject or Select Sky: Unexpected error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 1 Correct answer

Adobe Employee , Oct 27, 2021 Oct 27, 2021

In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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New Here ,
Oct 29, 2021 Oct 29, 2021

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I've already posted it earlier in this thread. I believe it's on page 1. 

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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Saw it now. It looks like a crash happened somewhere deep in bowels of mac MPSKernel. It could be an Apple issue.

MPSKernel = standard interface for Metal Performance Shaders kernels.

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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The machine really has only 8GB of RAM (Mac Mini M1)?

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Yes. It's a base Mac mini of the new apple silicon line. It's been fast and very responsive prior to this update. And meets the requirements for Adobe. M1 Mac's only come in 8GB or 16GB at this time. 

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Same problem here with the "select subject" on the mobile.

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Any update? It seemed like you said you found something but have not elaborated further on. 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Hi I see this thread was modified to say windows only and to start a new thread. This was originally a separate thread but y'all merged it with this thread. Do I have to start a new one all over again or can you unmerge it? 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@anthonym39116038 It could be a sympton of your system running out of RAM that leads to some crash in Apple component. One thing you could try is updating your machine to the latest macOS 12 to see if it makes a difference. 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@anthonym39116038 I have an Adobe colleague who has a Mac mini (M1, 2020) on macOS 11.6,  but it has 16GB of RAM. He is able to follow your select subject script and could not reproduce the crash.

According to Google search, it seems that Mac mini (M1, 2020) has memory that is integrated into the Apple M1 chip and can't be upgraded. You can configure the amout of RAM in your Mac mini only when you purchase it.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Lightroom recommends 16GB of RAM to work well https://helpx.adobe.com/lightroom-cc/system-requirements.html. If you do a lot of pano or HDR merge work, 32GB is preferrable.

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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@anthonym39116038 I reviewed the LrCC crash log and the LrCC system info one more time. It reports that your version of LrCC is running in X86-64 (Translated) mode, meaning you are running LrCC inside the Rosetta 2. LrCC is a universal binary package, meaning it supports ARM64 (M1) natively. I am not sure how you wind up having LrCC run in x86-64 translated mode on your Mac Mini M1. You should just let LrCC run natively on M1. Here is your Lr system info that you posted earlier. It shows that you are running LrCC in emulator mode and your GPU is running in AMD Compatibility Mode.

Lightroom version: 5.0 x64 (emulated) [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: macOS
OS Version: macOS 11.6.1 (20G224)
Application architecture: x64 (emulated)
Computer model: Macmini9,1 / Apple M1
Logical processor count: 8
Processor speed: 2.4 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 602.3 MB (7.3%)
Virtual memory used by Lightroom: 9,759.2 MB
Memory cache size: 1,781.5 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 914MB / 4095MB (22%)
Camera Raw real memory: 0MB / 8192MB (0%)
Displays: 1) 2560x1440
Graphics Processor Info: Metal: AMD Compatibility Mode
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true



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New Here ,
Nov 15, 2021 Nov 15, 2021

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same here, having same problem on Lightroom classic on a PC but when I use the mobile app, it works perfectly. so frustating, but seems like a great tool!

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New Here ,
Dec 15, 2021 Dec 15, 2021

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I have this same problem

 

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New Here ,
Dec 29, 2021 Dec 29, 2021

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i need help too as my update isnt working. i have windows 10, the latest version of the app. on my iphone it works for the subject select - but i cant edit on my phone. 

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New Here ,
Jan 08, 2022 Jan 08, 2022

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I am also having this issue! Anyone have a solution yet? I've updated my video driver and it's not fixed anything that I can tell.

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LEGEND ,
Jan 11, 2022 Jan 11, 2022

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"I've updated my video driver and it's not fixed anything that I can tell."

 

Please do the menu command Help > System Info and we can verify that you have the latest driver for your graphics card. (For various reasons, many people posting here thought incorrectly that they had the latest driver.)

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New Here ,
Jan 11, 2022 Jan 11, 2022

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Please be aware that the latest Windows-10 update (Jan 2022) may remove the custom Intel video driver that address the issue. This then causes the probeln to resurface. If this happens, just reinstall the Intel driver again.

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LEGEND ,
Jan 11, 2022 Jan 11, 2022

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Moderators, @Rikk Flohr: Photography, this thread should be merged with the other, longer thread which has a more useful correct answer and more details about which graphic cards can be updated and which can't:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

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Explorer ,
Feb 05, 2022 Feb 05, 2022

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Downloaded 202 masking LRC upgrade to laptop.  Masking does not work.  Uninstalled and reinstalled LRC but do not solve the problem.  Masking feature works fine on my main desktop computer.  What is wrong?

 

thank you for your assistance

Sharon

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LEGEND ,
Feb 05, 2022 Feb 05, 2022

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Please describe the problem in more detail.

 

Please provide the following basic information:

Adobe Forum.png

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Explorer ,
Feb 05, 2022 Feb 05, 2022

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I have a laptop with LrC 11.1. Recent LrC upgrades completed.  

when  I open a photo in develop module, then click on mask icon, then select subject (or sky) a pop up warning states

"something went wrong.  There was an unexpected error and your request could not be completed"

The rest of LR works fine.

Windows 10 Home Premium edition version 10.0.1093

Built in  memory 8097 M B

Graphics Processor  Direct X Intel (R) Iris (TM) Graphics 540(22.20.16.4749 from Lightroom info

Yoga 900-131SK2 Signature Edition

64-bit operating system x 64 -based processor

from Yoga setting  Pntel (R) core i&-656OU CPU @2.20GHz 2.21

 

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LEGEND ,
Feb 05, 2022 Feb 05, 2022

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I know this has been answered in this forum, but I don't know the answer.

 

Do a search for "something went wrong"

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LEGEND ,
Feb 05, 2022 Feb 05, 2022

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Your graphics driver is 4.5 years old. Many people have resolved this problem by updating to the latest graphics driver, following these steps:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

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LEGEND ,
Feb 05, 2022 Feb 05, 2022

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Community Beginner ,
Feb 16, 2022 Feb 16, 2022

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Everytime I try to use Select Subject, lightroom crashes, then I have to ctrl alt delete and end lightroom task.

It's been like this since windows updated, if I am correct. I have tried the community and google, but nothing helps.

 

Thanks

 

Lightroom V11.2

Windows 10 Pro

Intel(R) Xeon(R) CPU E31230 @ 3.20GHz 3.20 GHz

16GB ram

 

 

 

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