P:(Windows Only): Select Subject or Select Sky: Unexpected error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 1 Correct answer

Adobe Employee , Oct 27, 2021 Oct 27, 2021
In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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New Here ,
Apr 18, 2022 Apr 18, 2022

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When trying to use the select subject or select sky masking tool i get an error message that says something went wrong there was an unexpected error and your request could not be completed. i have updated graphics drivers and still happens.

 

Lightroom Classic version: 11.3 [ 202204051513-7a25c809 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.5GHz
SqLite Version: 3.36.0
Built-in memory: 3503.7 MB
Real memory available to Lightroom: 3503.7 MB
Real memory used by Lightroom: 1144.4 MB (32.6%)
Virtual memory used by Lightroom: 2235.4 MB
GDI objects count: 659
USER objects count: 2106
Process handles count: 2916
Memory cache size: 214.4MB
Internal Camera Raw version: 14.3 [ 1072 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 612MB / 1751MB (34%)
Camera Raw real memory: 659MB / 3503MB (18%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: AMD Radeon(TM) Vega 3 Graphics (30.0.15002.1004)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\WHOLEWORDMAKERS\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\WHOLEWORDMAKERS\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 15d8
Subsystem : 8706103c
Revision : c4
Video Memory : 498
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speaker (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Vega 3 Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.3.1 30.0.15002.1004
GPUDeviceEnabled: false
OGLEnabled: true
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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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Let me move this to the Lightroom Classic forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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LEGEND ,
Apr 19, 2022 Apr 19, 2022

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"When trying to use the select subject or select sky masking tool i get an error message that says something went wrong there was an unexpected error and your request could not be completed."

 

Many people have reported these symptoms on Windows, and it happens with older, less-capable integrated graphics chipsets (like your computer has) and with out-of-date drivers.

 

There is a slightly newer release of the AMD Adrenalin Edition drivers (22.4.1) that you could try:

https://www.amd.com/en/support/professional-graphics/radeon-pro/radeon-pro-series/radeon-vega-fronti...

 

You could also try the Radeon Pro for Enterprise version (21.Q4) that Radeon claims is "stable" and "thoroughly tested".  I think this driver is will not push the edge on gaming performance and might not have bugs that are tripping up LR's Select Subject and Sky.

 

I'd be pleasantly surprised if either of these drivers fixes the issue, though. Unfortunately, there is no way to tell LR to not use the graphics processor for Select Subject and Sky, which would avoid this problem.

 

 

 

 

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LEGEND ,
Apr 19, 2022 Apr 19, 2022

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New Here ,
Apr 28, 2022 Apr 28, 2022

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ich habe ein Problem mit Lightroom Classic
Im Entwicklungsmodus - Maskierung tritt bei Motiv auswählen ein Fehler auf:
+ein Fehler ist aufgetreten
es ist ein unerwarteter Fehler aufgetreten, und deine Anfrage konnte nicht abgeschlossen werden+
Dieser Fehler tritt auch dann noch auf, wenn ich unter Voreinstellung - Leistung die Option +Grafikprozessor verwenden+ auf aus setze.
Laut Hilfe handelt es sich also nicht um ein Problem der GPU

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LEGEND ,
Apr 28, 2022 Apr 28, 2022

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Google translation: "I have a problem with Lightroom Classic. In Develop mode - Masking, an error occurs when I select a subject: +an error has occurred, an unexpected error has occurred and your request could not be completed. This error still occurs when I select preset - Performance set the +Use graphics processor+ option to off. According to the help, it is not a problem with the GPU"

 

This error usually occurs when you have an older graphics driver installed. Update to the latest driver by going directly to the manufacturer's web site, as detailed here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

 

Select Subject/Sky doesn't obey the setting of Preferences > Performance > Use Graphics Processor, so turning that off will have no effect on this issue.

 

If updating the graphics driver doesn't help, please do the menu command Help > System Info and copy/paste the entire contents here.

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LEGEND ,
Apr 28, 2022 Apr 28, 2022

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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photos where object selection behaves ok on my desktop fail on my laptop (Windows 10, Lightroom Classic 11.3.1).

In develop mode, clicking the masking tool and then object selection, I get the response in the attached picture. 

The error response translated to English: 'an unexpected error has occurred and the request could not be completed.'

Also the systeminfo is attached. 

 

Cees Wouda

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi Cees,

 

Thanks for reaching out. I'd love to help you figure this out.


The image in the screenshot is JPEG. Does the error occur with RAW images too? Have you tried any troubleshooting steps?

 

In the system info, the Graphics Processor's (GPU - Intel HD Graphics 620) driver version/build is 21.20.16.4627, and this was released in 2017 by Intel. Please update the Graphics driver of your computer from Step 4 on this article:  https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Once the drivers are updated, go to the following locations

  • C:\Users\<Username>\AppData\Roaming\Adobe\CameraRaw
  • Rename the GPU folder as 'GPU.old' (add .old at the end)
  • Restart Lightroom Classic again

 

Let us know if this helps,

Thanks!
Sameer K

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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thanks Sameer, 

it did not solve the issue.

Checked the graphics driver on the Acer support, although from 2017, it is the latest driver.

Switched off graphics accelaration in Lightroom preferrences: no change in behaviour.

Checked RAW instead of Jpeg: no change. 

I am happy to dig deeper with your help.

Regards,

Cees

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LEGEND ,
Apr 27, 2022 Apr 27, 2022

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Setting Preferences > Performance > Use Graphics Processor to Off in LR won't have any effect on this problem, since Select Subject/Sky doesn't obey that setting (that's a bug in LR).

 

"Checked the graphics driver on the Acer support, although from 2017, it is the latest driver."

 

Acer and other manufacturers haven't bothered to update their "official" drivers on older computers.  Several people have reported her that manually updating to the latest Intel driver for your chipset solves the issue. You could do that manual update following these instructions:

https://www.intel.com/content/www/us/en/support/articles/000038500/graphics.html

 

or by using a third-party app, as described by this person:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

Beware that it's possible that manually downloading the latest Intel driver, which isn't "officially" supported by Acer, could theoretically cause issues with the normal operation of your computer's graphics.  Though no no has reported that yet. So be prepared to reinstall the very old official Acer driver if the latest Intel driver doesn't work out.

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Community Beginner ,
May 01, 2022 May 01, 2022

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finally managed to update the driver with latest one from Intel.

The subject selection works, but is extremely slow. Seconds on my desktop, almost five minutes on my laptop. 

It seems specific for this selection tool, everyting else performs ok. 

Could there still be something wrong in the installation?

Acer Spin 5, Intel I5 core, 2.7 GHz, 8 GByte

Cees

 

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LEGEND ,
May 01, 2022 May 01, 2022

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"managed to update the driver with latest one from Intel.  The subject selection works, but is extremely slow. Seconds on my desktop, almost five minutes on my laptop."

 

The AI masking relies on the graphics processor (GPU) to get fast execution of its selection models.  When LR doesn't detect a usable GPU, it falls back to using the general-purpose processor. In my limited testing on Windows, though, Select Subject/Sky took 1-2 seconds with a GPU and 5-10 seconds without a GPU (on a fast two-year-old computer).   Your experience of 5 minutes is obviously much, much slower.


That suggests that after updating the driver, LR is using the GPU of your laptop, but perhaps because the GPU is relatively old (at least five years) and of limited capabilities even when it was new, the AI execution is taking so much longer.

 

I submitted a feature request to have Select Subject/Sky obey Preferences > Performance > Use Graphics Processor... so that with older computers and with buggy drivers, the user could force AI masking to use the CPU.  10-20 seconds to select a sky or subject using the CPU is tolerable in many use cases (5 minutes is not).   But I haven't received any feedback from Adobe.  (I did see a comment elsewhere from an Adobe engineer who isn't on the LR team suggesting that the software LR uses to execute its models didn't support execution on the CPU, but I think he's mistaken -- the third-party packages LR uses definitely do support execution on the CPU.)

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Community Beginner ,
May 02, 2022 May 02, 2022

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thanks John for this update!

My Acer laptop is just four years (December 2017), I would not consider that old and it was bought at that time with the Lightroom specs. 

I wouild love to get 10-20 seconds response-time, indeed with 5 minutes this feature is unusable. 

Let's hope Adobe can address this. 

Lightroom is an absolutely valuable tool, you wish it to be perfect, but it is not..

Much appreciated,

Cees

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Engaged ,
May 03, 2022 May 03, 2022

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Hi Cees,

I see that your laptop has 8GB of RAM. This might be the source of your problems with this machine.

 

Launch LrC 11.3.1 in Develop and switch between images that have develop adjustments. Open Windows Task Manager and check the RAM usage by Lightroom Classic. I had 8GB in an older laptop and had big problems until I upgraded it to 16GB.

 

I don't use the laptop now as I have built a new desktop with a Gen 11 i7 CPU and 32GB RAM. However, I don't have a dedicated graphics card and rely on the Intel onboard video using the CPU's GPU. I have experienced problems with the Intel Graphics, even with the latest driver. Starting LrC 11.3.1 in Develop, memory usage by LrC quickly rockets up to 15-20GB. If I disable GPU support in Preferences, then LrC's memory use sits below 4GB. I got a friend with an RTX 3070 Ti graphics card to try the same test and LrC only used 2-3GB of RAM. The built-in Intel graphics don't seem to work to well.

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LEGEND ,
Apr 26, 2022 Apr 26, 2022

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New Here ,
May 01, 2022 May 01, 2022

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tengo un problema con lightroom manejo de mascara sujero o cielo, al aplicar la opcion sobre una foto, no lo hace saca el siguiente

 

 

Error Lightroom al aplicar mascara sujetoCaptura.JPG

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LEGEND ,
May 01, 2022 May 01, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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New Here ,
May 02, 2022 May 02, 2022

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Versión de Lightroom: 5.3 x64 [ 20220328-1357-45ff827 ] (Mar 28 2022)
Versión de NGL: 1.28.0.8
Versión de WF: 4.3 49e3245
Versión de VF: 0.1.36.2
Versión de HIL: 40405
Sistema operativo: Windows 10
Versión de SO: Windows 10 Pro (2009)
Arquitectura de la aplicación: x64
Arquitectura del sistema: x64
Modelo de equipo: HP HP Spectre x360 Convertible 13-w0XX / Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Cantidad de procesadores lógicos: 4
Velocidad del procesador: 2,7 GHz
Memoria incorporada: 8036,0 MB
Memoria real disponible para Lightroom: 8036,0 MB
Memoria real usada por Lightroom: 1264,3 MB (15,7%)
Memoria virtual usada por Lightroom: 1485,3 MB
Tamaño de memoria de caché: 522,9 MB
Versión interna de Camera Raw: 14.3 [ 1072 ]
Número máximo de subprocesos que usa Camera Raw: 3
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 486MB / 4018MB (12%)
Memoria real de Camera Raw: 467MB / 8036MB (5%)
Ajustes de PPP del sistema: 134 PPP
Composición de escritorio activada: Sí
Pantallas: 1) 1920x1080
Tipos de entrada: Multitoque: Sí, Toque integrado: Sí, Pluma integrada: No, Toque externo: No, Pluma externa: No, Teclado: Sí

Información de procesador gráfico: DirectX: Intel(R) HD Graphics 620 (21.20.16.4542)
Detalles del procesador gráfico: cargado: Sí, compatible: Sí, computar: Sí, inicializar: I3_GPU3, duro: success, blando: fail_insufficient_driver, al: No, dl: No
Capacidad de medios del SO: true

Carpeta Aplicación: C:\Program Files\Adobe\Adobe Lightroom CC
Carpeta de ajustes: C:\Users\Wilson.Osorno\AppData\Roaming\Adobe\Lightroom CC
Carpeta Biblioteca: C:\Users\Wilson.Osorno\AppData\Local\Adobe\Lightroom CC\Data

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LEGEND ,
May 02, 2022 May 02, 2022

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Your graphics driver is 5.5 years old and needs to be updated. Try updating your graphics driver following the precise instructions in this article at step 3:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky. But sometimes Intel's automatic update sends you to the computer manufacturer's web site, which hasn't been updated with new drivers. Several people have reported here that manually updating to the latest Intel driver for your chipset solves the issue. You could do that manual update following these instructions:

https://www.intel.com/content/www/us/en/support/articles/000038500/graphics.html

 

or by using a third-party app, as described by this person:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

Beware that it's possible that manually downloading the latest Intel driver, which isn't "officially" supported by the manufacturer, could theoretically cause issues with the normal operation of your computer's graphics.  Though no no has reported that yet. So be prepared to reinstall the very old official manufacturer driver if the latest Intel driver doesn't work out.

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LEGEND ,
May 02, 2022 May 02, 2022

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New Here ,
May 06, 2022 May 06, 2022

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Hola, buenas tardes, no me esta funcionando en lightrom la seleccion de sujeto, se queda pensando y luego sale un cartel que dice, algo anda mal..

 

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LEGEND ,
May 06, 2022 May 06, 2022

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Google translation: "Subject selection error. Hello, good afternoon, the subject selection is not working for me in lightroom, it keeps thinking and then a sign appears that says, something is wrong."

 

Try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

 

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.

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LEGEND ,
May 06, 2022 May 06, 2022

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Community Beginner ,
May 18, 2022 May 18, 2022

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Lightroom 11.3.1 on Windows 10, as the title says, reproducable crash on Select Sky, no matter how I configure GPU (on or off). Based on the articles here, I tried to update the GPU driver and all the things, but the result is the same. I sent some crash reports, but I wonder if Adobe needs any more help to debug the issue?

 

Thanks,

Jiri

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