Panoramas not showing

New Here ,
Apr 02, 2022 Apr 02, 2022

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Hey guys,

 

I´m having the problem that Lightroom can not read the Panoramas that i have imported from my Galaxy S21 Ultra. I can see the files in my catalogue, but they are just grey. On my previous phone, the Galaxy S7, i had no problem with the panoramas. 

 

Lightroom Version: 5.7.1

MacBook Pro 13 from mid 2014

 

Does anyone know a solution to the problem?

 

Cheers Ciro

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Community Expert ,
Apr 02, 2022 Apr 02, 2022

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The Samsung Galaxy S21 requires LrC 11.1 or higher. You will need to purchase a Lightroom Classic subscription to edit these files.

https://www.sammobile.com/news/adobe-lightroom-offers-raw-support-galaxy-s21-ultra-z-fold-3/

 

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New Here ,
Apr 02, 2022 Apr 02, 2022

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Shouldn't that affect all photos from the S21?

Because I have no problems with the regular photos from the S21, just the Panoramas that I have taken in camera won't work.

Would prefer to not get a subscription, because I paid a lot of money for the Lightroom version.

If there is a way to just convert the Panoramas without losing quality I would prefer doing so.

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Community Expert ,
Apr 02, 2022 Apr 02, 2022

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"Shouldn't that affect all photos from the S21?"

 

Are the other photos JPEG or HEIC?

 

 

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New Here ,
Apr 02, 2022 Apr 02, 2022

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They are both JPEG.

I attached both files.

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LEGEND ,
Apr 02, 2022 Apr 02, 2022

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The file Panorama.jpg doesn't conform to the 25-year-old JPEG industry standard:

$ exiftool -htmldump Panorama.jpg > /dev/null
Warning: JPEG format error - Panorama.jpg

 

Samsung's panorama app has had this problem for at least six years, and it appears they still haven't fixed it:

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-unable-to-import-p...

 

Apparently, at some point in the last three years, LR was changed to handle these nonconforming files -- my LR 11.2 imports it just fine.

 

The simplest workaround is to open the file in Photoshop (or some other program that can save JPEGs) and resave the file.

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New Here ,
Apr 03, 2022 Apr 03, 2022

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The workaround works perfectly fine for me!

Thanks for the help guys!!!!

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