Panoramas not showing

[Ciro23868210fdx1]

Hey guys,

I´m having the problem that Lightroom can not read the Panoramas that i have imported from my Galaxy S21 Ultra. I can see the files in my catalogue, but they are just grey. On my previous phone, the Galaxy S7, i had no problem with the panoramas. 

Lightroom Version: 5.7.1

MacBook Pro 13 from mid 2014

Does anyone know a solution to the problem?

Cheers Ciro

[Todd Shaner]

The Samsung Galaxy S21 requires LrC 11.1 or higher. You will need to purchase a Lightroom Classic subscription to edit these files.

https://www.sammobile.com/news/adobe-lightroom-offers-raw-support-galaxy-s21-ultra-z-fold-3/

[Ciro23868210fdx1]

Shouldn't that affect all photos from the S21?

Because I have no problems with the regular photos from the S21, just the Panoramas that I have taken in camera won't work.

Would prefer to not get a subscription, because I paid a lot of money for the Lightroom version.

If there is a way to just convert the Panoramas without losing quality I would prefer doing so.

[Todd Shaner]

"Shouldn't that affect all photos from the S21?"

Are the other photos JPEG or HEIC?

[Ciro23868210fdx1]

They are both JPEG.

I attached both files.

[johnrellis]

The file Panorama.jpg doesn't conform to the 25-year-old JPEG industry standard:

$ exiftool -htmldump Panorama.jpg > /dev/null
Warning: JPEG format error - Panorama.jpg

Samsung's panorama app has had this problem for at least six years, and it appears they still haven't fixed it:

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-unable-to-import-p...

Apparently, at some point in the last three years, LR was changed to handle these nonconforming files -- my LR 11.2 imports it just fine.

The simplest workaround is to open the file in Photoshop (or some other program that can save JPEGs) and resave the file.

[Ciro23868210fdx1]

The workaround works perfectly fine for me!

Thanks for the help guys!!!!

[jandkw99]

Thanks for the info. Has anyone worked out a way to identify the affected panoramas and then feed this into photoshop for an automated solution? Photoshop has scripting capabilities, so I'd guess that at minimum we could write a script for PS that does everything or alternatively a script to identify the files and generate the PS script. There doesn't seem to be any way from within the Lightroom 6.14 interface to filter for only the photos with errors reading. I might try getting into the database if I can. At least I could probably export all the files from the relevant camera (S21+) and that have a resolution > the standard photo.

Thanks,

Jason

[jandkw99]

Oh by the way it actually looks like Samsung must have fixed the issue in a recent update. My most recent trip 19-Sept-22 onwards, the panoramas work in lightroom. So I guess I just need to 'fix' the older ones.