• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

Pb of refreshing datas in LRc

Explorer ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Hi everybody,

 

I'm a little desperate because I've been having a problem for over a month with the LRC Library module but no one has managed to find the solution so far, including 2nd level technical support at Adobe. The number of files data in the navigation window shows 0 even though there are files in the folder. See screenshot.

 

I've tried a lot of things so far but the problem still persists : creation of a new catalog, deletion of the helper file at the catalog level, in short it's still the same problem which doesn't prevent you from working but it It's still annoying.

 

Capture d’écran 2024-02-17 à 11.20.30.png

TOPICS
macOS

Views

225

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Did you already try to reset preferences?

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Yes, but still bugging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Yes, but unfortunately no changes...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Using Finder, locate your catalog folder, inside that folder will be a "your catalog name Helper.lrdata" package. Delete ONLY that package that ends with Helper.lrdata, then restart LrC to see if that corrects the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Click on the small filled triangle left to the name of the folder and you will see the subfolder wher your pics are.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

quote

Click on the small filled triangle left to the name of the folder and you will see the subfolder wher your pics are.


By @hanomann

I thought that at first, but upon re-looking, and testing in my own catalog,. Some situations occur

 

  • With the option to show photos in subfolders on, the parent folder should show the total number of photos, AND if you select the parent folder the grid view will show the previews.
  • With the option to show photos in subfolders off, the parent folder will show 0 photos, AND the grid view will NOT display those previews.
  • But in this case zero is shown as if show photos in subfolders is off and previews are shown aas if show photos in subfolders is on.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Have checked for a long time of course !

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Have you tried deleting the "Helper.lrdata" package as I outlined earlier in this thread?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Yes, thanks Jim for your suggestion. But as said in my 1st post I already did it. I did it again but unfortunately no way to fix the pb.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Is it just 1 catalog? Or every catalog you make. Also have you maybe tried using another folder instead like let's say moving the files to another folder and then relocate them in Lightroom to that folder?

 

Not an expert in a way but trying to think of getting down to the issue. I am sure support tried many things and maybe even tried all my suggestions. 1 thing I feel like is when troubleshooting many people just try different things but try maybe narrow down the issue. When you narrow down the issue chances of figuring it out are higher. 

quote

Hi everybody,

 

I'm a little desperate because I've been having a problem for over a month with the LRC Library module but no one has managed to find the solution so far, including 2nd level technical support at Adobe. The number of files data in the navigation window shows 0 even though there are files in the folder. See screenshot.

 

I've tried a lot of things so far but the problem still persists : creation of a new catalog, deletion of the helper file at the catalog level, in short it's still the same problem which doesn't prevent you from working but it It's still annoying.

 

Capture d’écran 2024-02-17 à 11.20.30.png


By @Laurent Mayeux

 

Student photographer, Videographer, and developer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Ok I see you said making a new catalog did not help. But how about trying what I said about new folder is that something you have done? 

Student photographer, Videographer, and developer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

LATEST

Good point even if pb is not yet fixed. See 2 screen shots 

1 - When I create a new folder and moove pictures 

2 - After mooving files, the new destination folder seems empty meanwhile it is not. I need to relaunch LR in order to see and develop files inside...

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines