People Masking

[Eliza36339914cvnn]

I was able to use the people masking feauture a few months ago and loved it. Now, I get this error when trying to use it: "Your computer does not have enough graphics memory to support this feature." I have no idea what this means. My computer is a 2019 Macbook pro, Intel Iris Plus Graphics 655 1536 MB; anyone have any suggestions?? I reached out to virtual assistant on Adobe and they said to install an older version of Lightroom Classic. I've re-installed about 5 older versions and none of them allow me to use the people masking feature 😞 

Any adivce is MUCH appreciated!!! 

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[GoldingD]

How is my inquiry the correct answer? 

[Eliza36339914cvnn]

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.2.1 [23C71]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 748.6MB / 1,536.0MB (48%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 407.3 MB (2.4%)
Virtual memory used by Lightroom: 42,336.5 MB
Memory cache size: 261.5MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 933MB / 8191MB (11%)
Camera Raw real memory: 1020MB / 16384MB (6%)

Cache1:
Preview1- RAM:40.0MB, VRAM:0.0MB, 8E0A3014.CR3
Preview2- RAM:22.0MB, VRAM:0.0MB, 8E0A2778.CR3
Preview3- RAM:160.0MB, VRAM:0.0MB, 8E0A3010.CR3
NT- RAM:222.0MB, VRAM:0.0MB, Combined:222.0MB

Cache2:
final1- RAM:166.0MB, VRAM:0.0MB, 8E0A3014.CR3
final2- RAM:369.0MB, VRAM:0.0MB, 8E0A3010.CR3
final3- RAM:166.0MB, VRAM:0.0MB, 8E0A2778.CR3
T- RAM:701.0MB, VRAM:0.0MB, Combined:701.0MB

Cache3:
m:261.5MB, n:167.0MB

U-main: 110.0MB

Standard Preview Size: 2880 pixels
Displays: 1) 2880x1800

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/LaCie/Mini Session - Simpson Family/Mini Session - Simpson Family.lrcat
Settings Folder: /Users/elizawarner/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

[JohanElzenga]

With each update Lightroom gets more demanding about the GPU, because it makes more use of the GPU. Your built-in Intel GPU has only 1.5 GB of memory and that is below the minimum specs now.

[Eliza36339914cvnn]

Thank you! Any way I can fix this without having to buy a new computer? 

[JohanElzenga · Accepted solution]

Thank you! Any way I can fix this without having to buy a new computer? 

By @Eliza36339914cvnn

Obviously not.

[johnrellis]

"Any way I can fix this without having to buy a new computer?"

You could disable LR's use of the GPU for the AI masking commands:

https://community.adobe.com/t5/lightroom-classic-ideas/p-allow-users-to-disable-the-gpu-for-ai-maski...

The commands will run about 4-5 times slower.

[llbeck02]

I've purchased  new desktop PC and have upgraded to the latest veersion of LrC.  Over the past week I've spent hours identifying faces of people in my Lr catalog.  I backed up prior to exit and also have Macrium backup.  Now, when I open LrC it shows blank squares when I invoke the People funtion and a statement "No People Found".  My new computer has 32 GB RAM Nvidia RTX 4060 graphics card.

How ca I get my "People" back?

Thanks