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Photo not displaying correctly in develop mode

Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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I've got a new HDR monitor, but I am not using HDR images or editing in HDR mode. When I open images to develope mode they appear washed out and over exposed. The histogram and thumbnail do not correlate to the washed out appearance. If I open the same images in PS or ON1 they appear as normal, so it is only LR that is showing the images incorrectly.

 

System, hardware and software all up todate. 

 

Any ideas? Thanks. 

 

 

 

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correct answers 1 Correct answer

Community Beginner , Oct 22, 2023 Oct 22, 2023

Problem solved with a new GPU. Thanks for the help. 

 

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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Is HDR (Windows HD color) enabled in Windows display settings?

If so, try to disable it.

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Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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Turning off Windows HR colour stops the washed out out appearance, but make the photo look over saturated. Turning offf the grahics processor (preferances) also changes the image. Now I can't trust what I am seeing in LR. Odd that images appear OK in PS and ON1.  

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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Please go to Help > System info, click the Copy button and paste in a new reply here.

We only need to see the the first four paragraphs, so after pasting, you can delete everything below Installed plugins.

What make and model is your new monitor?

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Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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The monitor is an ASUS ProArt. I don't get the problem when connected via my laptop, so maybe it is time to change the GPU in my PC (?) 

 

Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.22621

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.0GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 16316.8 MB

Dedicated GPU memory used by Lightroom: 1525.0MB / 8167.5MB (18%)

Real memory available to Lightroom: 16316.8 MB

Real memory used by Lightroom: 1132.8 MB (6.9%)

Virtual memory used by Lightroom: 2735.7 MB

GDI objects count: 841

USER objects count: 2464

Process handles count: 3463

Memory cache size: 0.0MB

Internal Camera Raw version: 16.0 [ 1677 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 389MB / 8158MB (4%)

Camera Raw real memory: 395MB / 16316MB (2%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 2560 pixels

Displays: 1) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

 

Graphics Processor Info:

DirectX: AMD Radeon R9 200 Series (27.20.20913.2000)

Init State: GPU for Image Processing supported by default with custom export support

User Preference: Auto

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: F:\OneDrive\Richard\Pictures\A7Rii\Lightroom\Lightroom Catalog-v13.lrcat

Settings Folder: C:\Users\re-du\AppData\Roaming\Adobe\Lightroom

 

Installed Plugins:

1) AdobeStock

2) Export to Photomatix Pro

3) Flickr

4) Luminar Neo

5) Nikon Tether Plugin

6) ON1 Photo RAW 2023

7) Photomatix Batch

 

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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I'm not familiar with AMD graphics cards, but the R9 200 seems to be quite old, and the latest driver (which you have) is more than a year old. Your issue may, or may not be caused by the GPU, but it could also be caused by a defective monitor profile.

I can give you instructions on how to troubleshoot a defective monitor profile, but first please tell me the exact ASUS ProArt model that you have. There are loads of them.

 

Asus, as well as other monitor manufacturers, are known to make low quality monitor profiles that are installed via Windows updates. These profiles are often defective out of the box, and LrC is particularly picky about the profile.

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Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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Hi, it's a ASUS ProArt Display PA328CGV. 

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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Thank you. Your monitor seems to be somewhere between standard and wide gamut, so I'm not sure if you should set the  monitor profile to sRGB or Adobe RGB, but try sRGB first. If colors look wrong in LrC, try Adobe RGB.

 

Close all color managed applications, like LrC and Photoshop.

Press the Windows key + R, type colorcpl in the box and press Enter.

Add the sRGB (or Adobe RGB) profile, then set it as default.

If this fixes the issue, you should ideally calibrate your monitor with a hardware calibrator.

This will also create and install a custom monitor profile that will be more accurate than sRGB or Adobe RGB.

 

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Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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Thanks, tried it but it did now work. I'll get a new GPU and will update if it fixes the problem. 

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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quote

Thanks, tried it but it did now work. I'll get a new GPU and will update if it fixes the problem. 


By @richard28157069hvxh

 

I got the impression that the problem started with your new monitor. 

If so, setting the monitor profile to sRGB should fix the issue.

Did you change the monitor wiht LrC closed? If you didn't, it needs to be restarted to become aware of the new profile.

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Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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I just installed the ASUS WHQL driver for the monitor and it did not solve it. I'll get a new GPU and see if that sorts it out. Thanks for your help. 

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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I just installed the ASUS WHQL driver for the monitor and it did not solve it. I'll get a new GPU and see if that sorts it out. Thanks for your help. 


By @richard28157069hvxh

 

If it is a bad monitor profile, this is just the problem. This is where the bad profile gets installed (and later updated/reinstalled through Windows Update).

 

You don't need a monitor driver! Monitors are "plug and play", no driver required. This install is just an .inf file that makes the model name visible - and a monitor profile from Asus.

 

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Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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Problem solved with a new GPU. Thanks for the help. 

 

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LEGEND ,
Oct 21, 2023 Oct 21, 2023

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Have you calibrated the monitor??

 

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