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photography plan reinstall

Community Beginner ,
Jul 31, 2021 Jul 31, 2021

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my computer crashed and I need to reinstall my photography plan ie Lightroom and photoshop but all I see is an option to re purchase. where do I download the products in my plan again

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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You have to download and install the Creative Cloud app and log in. Lightroom and Photoshop are then installed from the CC app.

 

-- Johan W. Elzenga

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Hi Mickam,

 

To install Lightroom and Photoshop, you will need to first download and install the CC Desktop app. Once you have signed in to the app using your Adobe ID, you'll be able to install all the apps in your plan. 

You could follow the links from any of these pages:


Download Lightroom and get started

Download Lightroom Classic and get started

Download and Install Photoshop

 

 

 

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Community Beginner ,
Jul 31, 2021 Jul 31, 2021

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Thankyou, however i have downloaded CC and logged in but when i look at the two apps i need it suggests that i try them for 7 days or purchase. I have an ongoing payment plan. thanks for th advice

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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If you are using Windows OS , make sure that hidden items view is enabled in the Windows Explorer. Then goto  inside the C: drive and look for ProgramData folder.

Try the steps below:

 

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

 

Please take also a look here: Purchased Creative Cloud apps appear as trial versions (adobe.com)

 

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LEGEND ,
Jul 31, 2021 Jul 31, 2021

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From the footer in the first post, appears OP has MACOS

 

I was about to inquire if the OP had Windows 7, then remembered to check that bit if info (assuming OP entered that correctly)

 

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LEGEND ,
Jul 31, 2021 Jul 31, 2021

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Bring up your new copy of the Adobe Creative Cloud Desktop App, (ACCDA), sign out, then sign back in, watch for errors. Might have been a connectivity glitch at Adobe. Signing out will deactivate the programs (PS, Lr, LrC, etc) on your computer. Signing in will re-authenticate your account, then if good to go, reactivate those programs. (yes, I know, ACCDA does more than just that)

 

this is actually in the following Adobe support article:

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

And other possible fixes are in that article.

 

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