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Photos become washed out after upload

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Most of my photography is in the Real Estate business, but I do portraits and other work on the side.  I've maintained a preset thats pretty basic for LRC to keep all of the real estate photos under 10mb and it has worked without issue for 2+ years.  Recently, I went to check the agents post and it looked washed out yellow and desaturated.  I also did some other photos and its the same result.  Here's some more information:

Export:

Image Format: JPEG

Quality: 100

Color Space: sRGB

Limit File Size To: 10000k

Resolution: (was using 300PPI and changed to try and get rid of issue) 200 PPI

Shapen For: Screen

 

They export and look 100% fine on my end.  Then I upload to pCloud for delivery and this is where I first see the washed out effect.  I have even uploaded directly to MLS and it still has the same results.  Has anyone else come across this issue?  I've been able to make small adjustments and it fixes it and I think I'm past it, then it comes back again...  Attached are the examples, they are snips so the quality is low, but you can see the color change I am talking about...

EX1.PNG

EX3.PNG

  

 

 

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Cross-app workflows, Windows

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LEGEND ,
Nov 09, 2021 Nov 09, 2021

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What software are you using to view the uploaded photos? Typically, this happens because you are now using non-color managed software (but there are other possible reasons)

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I just use Windows Photo viewer for on PC, but you can't see the difference there.  pCloud and multiple online sources are where I do.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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This is what can happen when viewing a ProPhoto image in an application without color management, but since you've exported in sRGB, it must be something else.

Where do you see the desaturated image? In a web browser? If so, what browser?

Can you provide a link to the online version that displays desaturated?

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hey Per,

 

Yeah, here's a link to the photos.  It has happened on two different machines as well.  Laptop and desktop.

 

Cheers,

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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I think you forgot to post the link.

And please let me know what web browser you use.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I did, sorry been working lots lately...

 

https://u.pcloud.link/publink/show?code=kZjlsUXZazKBrBlFFKX6VNVbDs9uuX485tfk

 

I use Google Chrome.

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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I downloaded the two images, and the desaturated one is in ProPhoto, the other is in sRGB.

It is normal for ProPhoto to look desaturated in applications without color management, but this image also does so in color managed applications, even Photoshop. Something must be wrong with it, I don't know what.

So it seems to me that you have exported two images, one in sRGB and one in ProPhoto.

If the ProPhoto image looks OK on your computer, maybe pCloud expects sRGB, and something goes wrong.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Per,

 

Thank you for your insight, I will go ahead and do some test exporting and see what I can duplicate.  I hope this remedies the issue, been frustrating.  I'll follow up!

 

Thanks,

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Also, worth mentioning, I did do a MINOR contrast & detail adjustment between these two photos.

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