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New Here ,
Jan 20, 2022 Jan 20, 2022

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Hi guys, I have an issue there. When I opened my Lightroom application a popup told me that my paiement card has expired, problem that i fixed. BUT right after when i reopened the app, all my collections, pictures and presets dissapeared. How can take it back? 

 

Thanks ! 

 

Camille 

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Adobe Community Professional ,
Jan 20, 2022 Jan 20, 2022

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Which version of Lightroom are you using? It sounds like maybe you were using the Lightroom cloud version but you posted this in Lightroom Classic. Troubleshooting answers will depend on the application.

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New Here ,
Jan 26, 2022 Jan 26, 2022

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I am actually using Lightroom Classic

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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It may have defaulted to a new catalog after the payment correction. Go to File> Open Recent and check for your original catlog. 

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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yes this is a good idea.

 

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