Photos won't upload to lightroom

[Dawn338663372yao]

Every time I try to import photos to lightroom, it stalls out and I have to shut it down every time.  This is on a brand new HP.   I have posted a screen recording below.  

[dj_paige]

Lightroom (Lr icon) or Lightroom Classic (LrC icon)? What version NUMBER?

Your title talks about upload but your text talks about import. Which is it?

[Keith Reeder]

It's import - the screen recording makes that perfectly clear.

[dj_paige]

I can't view file attachments.

[Dawn338663372yao]

Everything is on the screen recording.  

[GoldingD · Accepted solution]

In that recording you are attempting an import from a USB drive D. And the file structure on that drive looks a lot like a camera formatted file structure. Is that drive perhaps a CFExpress card?  (do I have the correct term?) Unlike SD cards, the OS treats them like hard drives, this can lead to some confusion.

Also, in the file structure on that D drive, I notice a folder EOS Misc, so is this a Canon?

If a card in or out of the camera, how are you connecting?

Point being, wondering about a connectivity issue.

Another bit of info I notice, is that your C drive in that Folder Panel is indicating missing folders. Perhaps you should fix that first. It might be leading to import problems (LrC not very good on error messages in that area)

Oh, and one important bit of info not shown, in the import screen, right panel, expand the File Handling section.

Finale inquiry. Looking at the destination, are you actually trying to import to OneDrive?

[Dawn338663372yao]

It is a CF Delkin Devices 64GB, and shot with a Canon 5d Mark iv.  I am using a pixelflash CF card reader/USB.  I use it all the time with my other HP, and the files import with no issues.  Not sure why it is just happening on this new HP.   I am not trying to import to onedrive, for whatever reason it just defaults to that.  I need to change it to go straight to my hard drive!  I will get some housekeeping done with some of your suggestions and then see what happens.  

Thank you!  I will let you know!  

[Dawn338663372yao]

You are my hero!!  Got rid of the missing file, changed my destination to a folder in my hard drive, and they imported beautifully!!  Thank you so much!!!