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Photoshop Lightroom Classic Grey Thumbnail

New Here ,
Nov 09, 2021 Nov 09, 2021

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After the lasted upgrade to Lightroom, I had a grey thumbnail that I cannot delete.  I get the following message.

An internal error has occurred.  ?:0: attempt to index field 'rootFile' (a nil value)

Any ideas?

thanks

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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I do not have an answer but maybe some of the posts in this (now closed) thread may help-

In particular the advice from Rikk Flohr re:-

1) A bad monitor Profile

2) A corrupt Preview Cache

3) Try resetting Preferences

4) Try Merging the Catalog into a new empty catalog.

(I note that the OP in this thread was incorrectly setting a Monitor profile for a Fax machine, and not the monitor.)

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/photos-appear-as-gray-blocks...

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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incorrectly setting a Monitor profile for a Fax machine" ah the good ole days!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 10, 2021 Nov 10, 2021

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What plug-ins do you have? Specifically do you have LohiOptions?

 

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