Plantage et écran noir dans lightroom classic (dernière version 14.3.1)

[Didier_Livolsi6338]

Bonjour depuis deux mise à jour de Lightroom classic j'ai des plantages de mémoires et d'affichage avec écran noir dans lightroom classic.

Cas possibles : 

- Lorsqu'il y a au delà de 6 masques

- Parfois quand je passe de lightroom à photoshop et inversement

- Parfois quand je navigue dans mes presets pour voir en aperçu (avant d'appliquer un preset) ce que cela donne sur une photo

Ce que cela donne : 

- Ecran noir, même après plusieurs minutes ça ne revient pas. Si cela revient, (j'ai deux écrans), l'ordre des écrans à changé (écran principal changé), et je n'ai plus mon fond d'écran. Obligé de redémarrer le PC.

Initialement jusqu'à il y a 3 jours ma config était : 

Intel core i5 14500 - 32go ram ddr4 3200 - Carte nvidia 1080ti 11go vram - 1 ssd nvme 1TO - 1 autre ssd nvme 2to (où sont les catalogues lightroom, les raw, etc)

J'ai pensé que le problème venait de la carte trop ancienne, j'ai donc changé de carte graphique pour le nvidia 4060ti 16go vram

Et au final je continue à avoir les mêmes problèmes 😞

Si quelqu'un connaît le problème ou aurait la solution 🙂 Merci

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[dj_paige]

Make sure you have the most current Studio driver for the GPU. Do not use the Game-Ready drivers.

If that doesn't help, and you still have to restart the PC, then you have a hardware malfunction somewhere. Very often computer crashes are caused by hardware malfunctions. It could be hard disk, memory, motherboard and so on. You will have to run diagnostics to determine what the issue is.

[johnrellis]

If updating to the latest Nvidia Studio driver as dj_paige suggested doesn't help:

ttps://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

then do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[GoldingD]

A Black screen of death, as opposed to a Blue screen of death, tends to point to hardware and/or driver issues. Yes, it could be a software issue, but that is further down on the list of issues to look at.

You may want to search the Internet on "Black Screen of Death". The first find in Google will show a helpful result.

• First thing to probably look at is any dust inside the computer around the CPU, the GPU, and the RAM, as well as the Intakes (If a laptop, then the cooling intakes). LrC is a resource hog and can task a computer having issues.
• I see that you have Windows, have you simply attempted a Restart? Not a shutdown, but a restart. This clears the Kernal (a shutdown does not) and might clear out some junk occurring in the Kernal.
• Inspect the power cable into your desktop's power supply. Is it loose?
• Have you checked with your computer's manufacturer for driver updates? Perhaps something in Windows changed, resulting in a need for a driver update. Drivers for the Chip Set, the LAN, the WiFi, the Audio, etc.
• Is some external device acting up? Have you attempted disconnecting things such as a Loupdeck, a Wacom, a SD card reader, A DVD player??
• And have you inspected the Windows Event Viewer for a critical event or other error message?