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Plug-ins not responding in Lightroom 6

New Here ,
Aug 10, 2022 Aug 10, 2022

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Although I haven't changed anything I am unable to open plug-ins such as Luminar Neo in Lightroom 6. When I right click and click on "edit in" Lightroom freezes and I have to close the program via the Task Manager. Please can anyone help?

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LEGEND ,
Aug 10, 2022 Aug 10, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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New Here ,
Aug 13, 2022 Aug 13, 2022

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Thanks GoldingD, hope this is the info required. I left all the info as I
wasn't sure quite where to cut it!

Lightroom version: 6.14 [ 1149743 ]
License: Perpetual
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 16237.4 MB
Real memory available to Lightroom: 16237.4 MB
Real memory used by Lightroom: 391.6 MB (2.4%)
Virtual memory used by Lightroom: 1359.7 MB
GDI objects count: 748
USER objects count: 2023
Process handles count: 1425
Memory cache size: 0.0MB / 3828.8MB (0.0%)
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 583MB / 8118MB (7%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1280x1024, 3) 1280x1024
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 660/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 456.71
Renderer: GeForce GTX 660/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler


Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\Tony\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Tony\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Aurora HDR
2) HDR Efex Pro 2
3) Luminar 4
4) Luminar AI
5) Luminar Neo
6) Nikon Tether Plugin
7) TPG Elemental

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 11c0
Subsystem : 28721462
Revision : a1
Video Memory : 1998
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x8
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 660/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 456.71
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect
GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays
GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended
GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture
GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility
GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth
GL_ARB_compute_shader GL_ARB_compute_variable_group_size
GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image
GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float
GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control
GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend
GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced
GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility
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GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location
GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport
GL_ARB_fragment_program GL_ARB_fragment_program_shadow
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GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv
GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64
GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging
GL_ARB_indirect_parameters GL_ARB_instanced_arrays
GL_ARB_internalformat_query GL_ARB_internalformat_query2
GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment
GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect
GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query
GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile
GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object
GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp
GL_ARB_program_interface_query GL_ARB_provoking_vertex
GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior
GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects
GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture
GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops
GL_ARB_shader_atomic_counters GL_ARB_shader_ballot
GL_ARB_shader_bit_encoding GL_ARB_shader_clock
GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote
GL_ARB_shader_image_load_store GL_ARB_shader_image_size
GL_ARB_shader_objects GL_ARB_shader_precision
GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine
GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod
GL_ARB_shading_language_100 GL_ARB_shading_language_420pack
GL_ARB_shading_language_include GL_ARB_shading_language_packing
GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture
GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync
GL_ARB_tessellation_shader GL_ARB_texture_barrier
GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object
GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range
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GL_EXT_blend_color GL_EXT_blend_equation_separate
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GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced
GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit
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GL_EXT_pixel_buffer_object GL_EXT_point_parameters
GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal
GL_EXT_secondary_color GL_EXT_separate_shader_objects
GL_EXT_separate_specular_color GL_EXT_shader_image_load_store
GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side
GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array
GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1
GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc
GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map
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GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8
GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle
GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array
GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit
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GL_EXT_semaphore_win32 GL_KHR_shader_subgroup GL_KTX_buffer_region
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GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture
GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list
GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color
GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp
GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility
GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query
GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program
GL_NV_fragment_program_option GL_NV_fragment_program2
GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4
GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1
GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64
GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent
GL_NV_multisample_coverage GL_NV_multisample_filter_hint
GL_NV_occlusion_query GL_NV_packed_depth_stencil
GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2
GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite
GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag
GL_NV_register_combiners GL_NV_register_combiners2
GL_NV_shader_atomic_counters GL_NV_shader_atomic_float
GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object
GL_NV_shader_subgroup_partitioned GL_NV_texgen_reflection
GL_NV_texture_barrier GL_NV_texture_compression_vtc
GL_NV_texture_env_combine4 GL_NV_texture_multisample
GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed
GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3
GL_NV_transform_feedback GL_NV_transform_feedback2
GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range
GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit
GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program
GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option
GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_linked_gpu_multicast
GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence
GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop
GL_NV_shader_thread_group GL_NV_shader_thread_shuffle
GL_KHR_blend_equation_advanced GL_OVR_multiview GL_OVR_multiview2
GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture
GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Regards

*Tony Alderton *
*SPECTRUM IMAGES @ *http://tonyalderton.zenfolio.com/

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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It's possible that you neeed to update your NVIDA GPU driver, visit their wed site and search fou an update. Use the "Studio" not "Gaming" driver.

See if that helps.

https://drivers.softpedia.com/get/GRAPHICS-BOARD/NVIDIA/NVIDIA-GeForce-GTX-660-Graphics-Driver-13343...

 

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.1 BigSur,; LrC 12.0.1, Lr 6.0, Ps 24.0, ACR 15.0,; Camera OM-D E-M1

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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It could be a Preferences issue. IIRC you have to manually delete them in LR6. You could try a new catalog in a different user account first and see if this works. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Thanks Sean

I will look at that. As far as the catalog is concerned, I tend not to use it as such, I just drag and drop files from a storage device opened on an adjacent screen.

Tony

 

 

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Please explain further, when you drag and drop image files to LrC I believe LrC imports the images to the Catalog and the originals remain where they are.

When you use the "Edit in feature" LrC must have access to the original files. So does your computer have access to the "device" where the image files reside?

If not then the "edit in function" will fail.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.1 BigSur,; LrC 12.0.1, Lr 6.0, Ps 24.0, ACR 15.0,; Camera OM-D E-M1

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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You stated "As far as the Catalog is concerned, I tend not to use it as such,".

???!!.

You need to be aware that you cannot work with images in LrC until they have been imported to the Catalog. The Catalog is a data base file it does not store image files or copies  of image files. The files are where you have chosen to store them, but LrC needs access to them.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.1 BigSur,; LrC 12.0.1, Lr 6.0, Ps 24.0, ACR 15.0,; Camera OM-D E-M1

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New Here ,
Aug 21, 2022 Aug 21, 2022

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Yes guys, I import files by dragging and dropping as described and yes they then import to Lightroom, but as I said I do not specifically use this feature in Lightroom.  I always go back to my original storage device which is via  my PC. Also, I have always done it this way without any problems at all when it comes to editing in plug-ins. Sorry If I appear a little dence, but I fear that I am a little out of my deapth here!

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Explorer ,
Aug 21, 2022 Aug 21, 2022

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I did a quick search and Luminar Neo doen't appear to support Lightroom 6.  Add in, Adobe no longer sulpports Lightroom 6 or older versions of Photoshop.  

 

Best recommendation - it's probably time to either sign up for the Creative Cloud Photograph Plan or dump Lightroom 6 all together and just use Luminar Neo.

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New Here ,
Aug 23, 2022 Aug 23, 2022

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Thanks all for your advice and help. I think I am coming round to the same conclusion regarding dumping lightroom in favour of Luminar Neo. However, it's a shame as I believe that I get better results sometime with my initial RAW adjustments in Lightroom. As for as Neo not being supported, I am unable to open other earlier plug-ins in Lightroom that used to work. Tony

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