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Plug-Ins Not Working and Nor Is White Balance Dropper in Develop Module

Explorer ,
Jan 16, 2024 Jan 16, 2024

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Hi All - your expert knowledge would be really helpful to me. I have two problems and I attach screenshots which I hope will help clarify them.

 

Firstly. I was advised to tick the "Automatically write changes into XMP" box in Catalog Settings. It then took around 48 hours to sync my 35,000+ images. That was no problem. I then restarted LrC (as advised) and found that almost all of my plug-ins have disappeared....

 

I attach screenshots that show: when I look in Plug-In Manager, it appears that they are (mostly) installed and running. However, when I go to Edit In > only Topaz AI is available. All the others listed in Plug In Manager have disappeared from the drop-down. I therefore can no longer round-trip to the plug-ins, apart from Topaz AI or, obviously, to Photoshop.

 

I say "mostly installed" because only part of Nik Collection 6 is shown in Plug-In Manager as being installed. However, if I try to add the rest of the Collection, all of the programs are shown greyed out, which implies that they are indeed installed.

 

Can anyone suggest what has happened here, please and how it might be resolved?

 

Secondly, in the Develop panel (Basic), the WB eyedropper no longer works. If I select it and run it over the image, the "tiles" don't change as I move it over different parts. The tiles remain as per the point at which I first touched the eyedropper to the image. Again, any suggestions for resolution of this, please?

 

I am pretty much a novice with LrC and any help would be very, very gratefully received.

 

Thanks, Simon

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correct answers 2 Correct answers

Community Expert , Jan 17, 2024 Jan 17, 2024

The plugins you see under 'Edit in' are not the plugins themselves, but presets to run the plugin with certain settings. I wonder if there was something else you did, but did not tell us, like change the 'Store presets with this catalog' setting. That would explain it. Writing to XMP does not have anything to do with this.

 

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LEGEND , Jan 17, 2024 Jan 17, 2024

"The "Store Presets" box is ticked (I think I sent an earlier screenshot showing this)."

Perhaps, but I apparently missed that. And another member did ask about it, but I do not see a reply to the inquiry. At any rate things do get overlooked.

 

And that setting is apparently your problem. Here is a link on it"

 

https://www.lightroomqueen.com/store-presets-with-catalog/

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LEGEND ,
Jan 16, 2024 Jan 16, 2024

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 I was advised to tick the "Automatically write changes into XMP" box in Catalog Settings. It then took around 48 hours to sync my 35,000+ images. That was no problem. I then restarted LrC (as advised) and found that almost all of my plug-ins have disappeared....

 

 

I doubt if that has anything to do with your problems. But nice to see info about what actions were taken. Good practice.

 

My first reaction to something going this wrong, the messed up plugins would be to consider resitting the preferences file. But I am not all that sure that the preference file is used by LrC to know what plugins are installed as opposed to simply reading the modules folders contents and the Export Editor Presets folder (in AppData on Windows) upon startup. (perhaps one of those folders got fouled up??)

 

More on that below.

 

Have you tried simply reinstalling the DxO NIK collection? (P.S. if you attempt this, take this as an opportunity to make sure NIK Collection, etc are up to date). Most post processing software installs the plugins for PS and lrC UPON INSTALL, a few like the Skylum products have a menu entry to do so. Or you could visit the third party's website to find out how to manually install the plugins. But a reinstall the External Editor like NIK is simplest.

 

 

Secondly, in the Develop panel (Basic), the WB eyedropper no longer works. I

 

 

Might return to this reply after looking

Yes, when you have the WB Eye Dropper selected, down in the bottom toolbar, notice the Show Loupe check box. Needs to be checked.

11.png

 

____________________________________________________________________________________________________

A separate commentary about the preferences file and resetting it.

 

The preferences file contains a information on how LrC should load, on changes to default settings (especially those in preferences) and if corrupt, it can cause all sorts of issues. Now the preferences file does not contain each and every possible setting, but enough to cause very odd behavior if corrupt. You may have noticed during LrC startup that the program reads the preferences file (and sometimes fails at that point) I have no knowledge of how it gets corrupted. Mine never has (knock on wood). But when it does, it does not get replaced via updates, via Upgrades, or even the normal (simple) uninstall/reinstall (not sure about the Creative Cloud Cleanup tool, that's more complete on uninstalls).

 

Advising a member to reset it may be a lot of a magic bullet a panacea, and might be advised to often too quickly. I for one have advised accomplishing that only to find out that simply deleting a preview file (like one for history) would fix an issue. Or that (on a Windows PC) a simple reset (not a shutdown) would clear out garbage in the Windows Kernel. So I am hesitant above in advising that. (and if I remember correctly, I once had a plugin issue with a external editor that was fixed by reinstall of the third party editor)

 

If you choose to attempt resetting the preferences file, Read and understand the following link at the Lightroom Queen (better than similar at Adobe) Be ware of the consequences (mostly to settings you may have made in preferences)

 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

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Explorer ,
Jan 16, 2024 Jan 16, 2024

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Hi!

 

I don't know if this helps at all. I just updated Nik Collection 6 (and DxO PhotoLab 7 and PureRaw 3). In all cases, the installer stated it would install them as plug-ins for LrC and PS. I have restarted LrC and the problem is still persisting....

 

I have looked at (on an iMac) Pictures > Liughtroom > Lightroom Settings > Modules

 

The only plug-in that appears there is the Topaz AI one. Does that help at all?

 

Thanks for trying to help with this! Simon

 

 

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Explorer ,
Jan 16, 2024 Jan 16, 2024

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In terms of the WB Picker. Yes, the "Shop Loupe" box is checked - the problem remains.

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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The plugins you see under 'Edit in' are not the plugins themselves, but presets to run the plugin with certain settings. I wonder if there was something else you did, but did not tell us, like change the 'Store presets with this catalog' setting. That would explain it. Writing to XMP does not have anything to do with this.

 

-- Johan W. Elzenga

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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Thanks, Johan.

 

No, I've not done anything else  Here's a screenshot of my external editing preferences - only Topaz AI is shown (alongside Photoshop), so I don't know where the other presets have gone.

Where do I find the 'Store presets with this catalog' setting, please?

Thanks again.

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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That is an option in the catalog settings.

 

-- Johan W. Elzenga

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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That particular panel in preferences, as you have presented it, for the third party external editors, will only show one. To see the others (if it is working) and then select others, you need to click on that down button in the Preset box (that currently states Custom)

 

1.png

That particular screen in preferences allows you to adjust how images will be sent to the external editor, and to select the application that is launched

 

Now a screenshot that you do not appear to have shared, and you do not appear to have directly mentioned is that of what you see when with a selected photo you right click and select Edit In. Can you share yours?

2.png

 

Wondering if a misunderstanding is at issue.

 

Moving on, Now I am on Windows, so the following bit of files will be located elsewhere on MACOS. But the folder External Editor Presets. What is in yours?

 

And can someone on MACOS provide an example as to assist in navigation to that info.

 

3.png

P.S., when in /preferences/External Editing/ you modify one of those entries, the lrtemplate files in the above are what you are editing.

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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Thanks for the further help. Here are the two screenshots....

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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No longer a MACOS user, and some memory lost may be involved. Some of this may be more of a Windows mindset. MACOS and WINOS approach to user accounts and User account limitations are a bit different, both due to the OS and to the mindset of the customers.

 

Anyhow.

 

On your MAC, how many user accounts? Specifically, do you have an Admin account and a User account, or just one account that is an administrator. And did you install the plugins as Admin, but are now running LrC as User?

 

If you just use one account, then that is probably not it.

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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I just use the one account, so there were no Admin requirements at installation (either for LrC or for the external editing software).

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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Hi Again,

 

Here is my External Editing Presets and you can see that there is nothing in it. This is despite Plug-In Manager showing all the Plug-ins installed and running (except Nik Collection 6).

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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Ahhhh, I think I just spotted something. Mind you not at a MAC so perhaps a misunderstanding

 

4.png

 

So, you are looking in a hard drive, in  a folder called Pictures? Oh, and yes, I see your Catalog. And bigger yes, I see that folder named Lightroom Settings

 

That is not the normal location for these files.

 

Do you, or have you previously, save your presets with the catalog? The fact that you have that folder named Lightroom Settings right next to your catalog tells me you do or did:

5.png

 

Is that option shown above still checked?

 

 

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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Hi again. I really can't thank you and others enough for your time.

When I installed the plug-in software, in each case it automatically saved the plug-in to the Catalog. The "Store Presets" box is ticked (I think I sent an earlier screenshot showing this).

I keep the settings within the Pictures Folder on the internal HD. The images are stored on an external HD. 

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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"The "Store Presets" box is ticked (I think I sent an earlier screenshot showing this)."

Perhaps, but I apparently missed that. And another member did ask about it, but I do not see a reply to the inquiry. At any rate things do get overlooked.

 

And that setting is apparently your problem. Here is a link on it"

 

https://www.lightroomqueen.com/store-presets-with-catalog/

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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Ah ha! I will have a dig and report back. Many thanks indeed!

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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You are a genius, Sir! I unchcked the box, restarted LrC and everything has reappeared. The only thing is that I can't remember checking the box in the first place......!!

Many, many thanks for your help again.

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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For MACOS, the location (normal) for the modules and for the external editor presets.

 

Does  anyone have a link showing where to find them?

 

I think the Author will need that bit of info.

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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View this document for a discussion on Adobe LrC file locations. At point is the presets. And at point is if stored with catalog (the difference)

 

You may find that those missing presets for the external editors are in the default file location, and if you want to continue with storing presets with catalog, that you will need to copy them from one folder to another.

 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

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LEGEND ,
Jan 17, 2024 Jan 17, 2024

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Secondly, in the Develop panel (Basic), the WB eyedropper no longer works. If I select it and run it over the image, the "tiles" don't change as I move it over different parts. The tiles remain as per the point at which I first touched the eyedropper to the image. Again, any suggestions for resolution of this, please?

 

I highly advise that you go and create a brand new post in Discussions on that. When you do, include:

 

  • A nice clear subject like "LrC WB Selection Tool Sample Area Info does not change"
  • A complete description of what is occurring . Use the words "White Balance Selection Tool" and "Sample area in Grid does not change while moving cursor"
  • That screenshot showing that you do have that option on
  • Perhaps a video capture of the issue
  • Your System Info as LrC presents it (members will ask, and providing such info is in the community how to and tips)

 

And in your current post, after you create the new post, reply that you have created that new post (and provide link) so that anyone stumbling over this post will know to look their instead.

 

 

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Explorer ,
Jan 17, 2024 Jan 17, 2024

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Thanks - I'll do that tomorrow. Many thanks again to everyone for their help with this.

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