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Preview not working

New Here ,
Mar 08, 2021 Mar 08, 2021

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I bought a new laptop, and migrated everything over. But now my previews only show as a black square.

I have tried everything I can find posted on line, but nothing seems to help.

I downloaded the latest version of Classic.

I created a new catalog and imported some photos, and they do the same thing.

Everything still works fine on my old laptop.

Not sure what the fix is.

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Problem or error, Windows

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Found the problem. Had to go to display options and change the color profile from its default to sRGB IEC61966-2.1

Previews working now.

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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First, try disabling GPU in the preferences (Preformance). Any better?
If not, recalibrate and build a new ICC profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Yes, it's a defective monitor profile. Using sRGB instead gets around the problem for now, but the proper solution is to use a calibrator to make a new profile.

 

The purpose of the monitor profile is to be a map of the display's actual and current behavior. The map needs to correspond to the terrain, which is why you should have a profile based on actual measurement. But sRGB is often close enough to the display's native response that it will work for non-critical use.

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