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Problem with import ligthroom classic 11

New Here ,
Nov 02, 2021 Nov 02, 2021

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Why this happend ?

 I can't see my image with import but the image came in in ligthroom.

it's work with ligthroom 6.14 but not now in ligthroom classic 11.

i work with macbook pro with BigSur.

I have attach file

 

Regards 

Thomas Peiper

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LEGEND ,
Nov 02, 2021 Nov 02, 2021

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Consider resetting the preference file. The preference file can get corrupted leading to buggy behavior. A corrupt preference file will survive uninstalls, reinstalls, upgrades, updates, and upgrades. Be warned that resetting the preference file will cause many settings to revert to defaults.

 

One bit of difference in your case, Fairly sure the preference file for v6 is not the same file. Is your copy of v11 your first subscription copy? Fairly sure this file goes back to v7, not v6.

 

If v11 is your first Adobe Plan subscription of LrC, then it seems unlikely that the preference file is corrupt, but you might want to give it a try.

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Hi i have reset the preference filé and same result not working.
I have before v11 install v10 for 2 wees but I cant remember if it work
with v10 but not working in v11

--
Mvh. Thomas Peiper

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LEGEND ,
Nov 03, 2021 Nov 03, 2021

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Looking  at your attached image again.

And using Google Translate

For source (Källa) you selected Devices (Enheter), change that to Files (Filer ). See if that helps.

 

 

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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If you haven't tried it already, select the 'Untitled' disk listed under 'Filer'. It's the same disk as you've already selected under 'Enheter' but uses a different code path and is therefore less susceptable to issues such as you're having.

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Hello,
I have tried it nothing happens, I can not see files on my sd card

regard Thomas Peiper

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi. I have tried to use files but nothing happens. I can not see my files on the sd card.
if I copy the sd card to the hard drive, everything is visible.
regards Thomas Peiper

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Are you using a card reader to import the files from SD card or direct camera connection to computer? If the latter, then try using a card reader. 

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