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Problem with Loupedeck

Community Beginner ,
Aug 14, 2017 Aug 14, 2017

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Hi there,

I bought a Loupedeck. The installation worked on my MBP without problems but on my iMac I get the Information that

Loupedeck needs access to tcp ports 23515 and 23516.

Other process is currently occupying 23515.

First I thought it could be the old VSCO Keys ... deleted that - no change.

Deleted the ShuttlePro Version 2 - no change.

Loupedeck Support is a joke. Why do the have twitter and Facebook and a support forum.

Answer takes days

I am on a MAC with 10.12.6 and LR CC

Any ideas ???

Deinstall LR - install again ???

Best Dirk

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Community Beginner ,
Aug 18, 2017 Aug 18, 2017

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Hi Dirk. Loupedeck is a fledgling company and the support is taking place alongside on-going development of the new product. Patience is required I think. I can't help with your problem directly as Loupedeck installed, and works, fine for me. If you need a direct contact at Loupedeck then email in a friendly fashion to Eero Tunkelo at eero.tunkelo@loupedeck.com and you will get a friendly response.

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Community Beginner ,
Aug 21, 2017 Aug 21, 2017

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Dear physoc, the Loupedeck guys were really nice an helpful. But it is a really hard problem to solve an it could not be done by Loupedeck ! There must be a solution by Adobe. It is working on my other machine not perfect but quite well ! Looking forward to a software update by Loupedeck.

Regards Dirk

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New Here ,
Dec 06, 2018 Dec 06, 2018

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so did it get resolved?

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Community Beginner ,
Dec 09, 2018 Dec 09, 2018

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No never 🙂 right now I am checking the web again for a solution ! Same with palette.

Best Dirk

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LEGEND ,
Dec 09, 2018 Dec 09, 2018

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At the Loupedeck website (support) in the FAQ, they mention this (or something like it) and state to reset a corrupt host file (they do not state how):

https://loupedeck.com/support/

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Community Beginner ,
Dec 09, 2018 Dec 09, 2018

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This can be caused by a corrupted Mac hosts file. Restore hosts files back to original to fix the issue.

I read that but how ???

But I am workin on it 🙂

Beste Dirk

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LEGEND ,
Dec 09, 2018 Dec 09, 2018

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Used google, found this link: How to Reset/Restore Hosts file to its Original Version in Mac/Windows

incidentaly in my host file, contents is:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost

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Community Beginner ,
Dec 09, 2018 Dec 09, 2018

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LATEST

Yes I found that too ! But now sucsess.

Really strange if I am not connected to the internet by LAN - if I use

my iPhone as a hotspot it works.

There is a problem with the networks settings

Best Dirk

davidg36166309 schrieb am 09.12.18 um 20:28:

>

Problem with Loupedeck

created by davidg36166309

<https://forums.adobe.com/people/davidg36166309> in /Lightroom Classic

CC — The desktop-focused app/ - View the full discussion

<https://forums.adobe.com/message/10802628#10802628>

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