• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with Loupedeck

Explorer ,
Aug 14, 2017 Aug 14, 2017

Copy link to clipboard

Copied

Hi there,

I bought a Loupedeck. The installation worked on my MBP without problems but on my iMac I get the Information that

Loupedeck needs access to tcp ports 23515 and 23516.

Other process is currently occupying 23515.

First I thought it could be the old VSCO Keys ... deleted that - no change.

Deleted the ShuttlePro Version 2 - no change.

Loupedeck Support is a joke. Why do the have twitter and Facebook and a support forum.

Answer takes days

I am on a MAC with 10.12.6 and LR CC

Any ideas ???

Deinstall LR - install again ???

Best Dirk

Views

8.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 18, 2017 Aug 18, 2017

Copy link to clipboard

Copied

Hi Dirk. Loupedeck is a fledgling company and the support is taking place alongside on-going development of the new product. Patience is required I think. I can't help with your problem directly as Loupedeck installed, and works, fine for me. If you need a direct contact at Loupedeck then email in a friendly fashion to Eero Tunkelo at eero.tunkelo@loupedeck.com and you will get a friendly response.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 21, 2017 Aug 21, 2017

Copy link to clipboard

Copied

Dear physoc, the Loupedeck guys were really nice an helpful. But it is a really hard problem to solve an it could not be done by Loupedeck ! There must be a solution by Adobe. It is working on my other machine not perfect but quite well ! Looking forward to a software update by Loupedeck.

Regards Dirk

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

so did it get resolved?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 09, 2018 Dec 09, 2018

Copy link to clipboard

Copied

No never 🙂 right now I am checking the web again for a solution ! Same with palette.

Best Dirk

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 09, 2018 Dec 09, 2018

Copy link to clipboard

Copied

At the Loupedeck website (support) in the FAQ, they mention this (or something like it) and state to reset a corrupt host file (they do not state how):

https://loupedeck.com/support/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 09, 2018 Dec 09, 2018

Copy link to clipboard

Copied

This can be caused by a corrupted Mac hosts file. Restore hosts files back to original to fix the issue.

I read that but how ???

But I am workin on it 🙂

Beste Dirk

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 09, 2018 Dec 09, 2018

Copy link to clipboard

Copied

Used google, found this link: How to Reset/Restore Hosts file to its Original Version in Mac/Windows

incidentaly in my host file, contents is:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 09, 2018 Dec 09, 2018

Copy link to clipboard

Copied

LATEST

Yes I found that too ! But now sucsess.

Really strange if I am not connected to the internet by LAN - if I use

my iPhone as a hotspot it works.

There is a problem with the networks settings

Best Dirk

davidg36166309 schrieb am 09.12.18 um 20:28:

>

Problem with Loupedeck

created by davidg36166309

<https://forums.adobe.com/people/davidg36166309> in /Lightroom Classic

CC — The desktop-focused app/ - View the full discussion

<https://forums.adobe.com/message/10802628#10802628>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines