• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with Masking Feature in Lightroom and Photoshop

New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

 Issue with Masking Feature in Lightroom and Photoshop

Dear Adobe Support Team,

I am writing to report an issue I have been experiencing with the masking feature in both Adobe Lightroom and Photoshop.

Every time I attempt to use the masking option in either software, a warning message appears, forcing me to close the program. This issue disrupts my workflow and prevents me from using these essential features.

Here are more details about the problem:

  • I am using the latest versions of both Lightroom and Photoshop.
  • My operating system is Windows 11 Pro.
  • My system specifications are:
    • Laptop: Dell Precision 5550
    • RAM: 32 GB
    • CPU: Intel Core i9
    • GPU: NVIDIA Quadro T2000
    • Storage: 1 TB SSD

Steps I have taken to resolve the issue:

  • Reinstalled the software.
  • Cleared the cache.
  • Restarted the system.

Despite these efforts, the problem persists. I would appreciate your guidance on how to resolve this issue and whether any specific actions are required on my part.

Thank you for your attention to this matter. I look forward to your prompt assistance.
Also I have attached some screenshots from my workspace.

Best regards,

Anoosh Ariamehr

TOPICS
Windows

Views

43

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

LATEST

Did you send that Crash report on to Adobe?

 

Is your GPU driver the v552.55 that NVIDIA released 8 days ago (on the 4th of this month)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines