Problem with Masking Feature in Lightroom and Photoshop

[Anooshots]

 Issue with Masking Feature in Lightroom and Photoshop

Dear Adobe Support Team,

I am writing to report an issue I have been experiencing with the masking feature in both Adobe Lightroom and Photoshop.

Every time I attempt to use the masking option in either software, a warning message appears, forcing me to close the program. This issue disrupts my workflow and prevents me from using these essential features.

Here are more details about the problem:

• I am using the latest versions of both Lightroom and Photoshop.
• My operating system is Windows 11 Pro.
• My system specifications are:
  • Laptop: Dell Precision 5550
  • RAM: 32 GB
  • CPU: Intel Core i9
  • GPU: NVIDIA Quadro T2000
  • Storage: 1 TB SSD

Steps I have taken to resolve the issue:

• Reinstalled the software.
• Cleared the cache.
• Restarted the system.
  
  

Despite these efforts, the problem persists. I would appreciate your guidance on how to resolve this issue and whether any specific actions are required on my part.

Thank you for your attention to this matter. I look forward to your prompt assistance.
Also I have attached some screenshots from my workspace.

Best regards,

Anoosh Ariamehr

[GoldingD]

Did you send that Crash report on to Adobe?

Is your GPU driver the v552.55 that NVIDIA released 8 days ago (on the 4th of this month)