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15

Problema con Lightroom Classic v 13.1

Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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Tras hacer la actualización de Lightroom a la versión 13.1, el programa ha dejado de funcionar correctamente y se apaga cada vez que comienzo a trabajar con él. ¿Qué solución puede haber?

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LEGEND ,
Feb 07, 2024 Feb 07, 2024

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"After updating Lightroom to version 13.1, the program has stopped working correctly and turns off every time I start working with it. What solution can there be?"

 

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Versión de Lightroom Classic: 13.1 [ 202312111226-41a494e8 ]
Licencia: Creative Cloud
Configuración de idioma: es
Sistema operativo: Windows 10 - Home Premium Edition
Versión: 10.0.19045
Arquitectura de la aplicación: x64
Arquitectura del sistema: x64
Cantidad de procesadores lógicos: 8
Velocidad del procesador: 3,6GHz
Versión de SqLite: 3.36.0
Utilización de CPU: 2,0%
Memoria incorporada: 16348,5 MB
Memoria de GPU dedicada que utiliza Lightroom: 1356,3MB / 2023,0MB (67%)
Memoria real disponible para Lightroom: 16348,5 MB
Memoria real usada por Lightroom: 1723,7 MB (10,5%)
Memoria virtual usada por Lightroom: 3500,8 MB
Recuento de objetos de GDI: 733
Recuento de objetos de USUARIO: 2579
Recuento de identificadores de procesos: 1930
Tamaño de memoria de caché: 114,7MB
Versión interna de Camera Raw: 16.1 [ 1728 ]
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 466MB / 8174MB (5%)
Memoria real de Camera Raw: 714MB / 16348MB (4%)
Ajustes de PPP del sistema: 96 PPP
Composición de escritorio activada: Sí
Tamaño de previsualización estándar: 1680 píxeles
Pantallas: 1) 1680x1050
Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: Sí, Toque externo: No, Pluma externa: Sí, Teclado: No
 
Información de procesador gráfico: 
DirectX: AMD Radeon (TM) R9 380 Series (27.20.1034.6)
Estado inicial: GPU para el procesamiento de imágenes compatible de forma predeterminada con soporte para la exportación personalizada
Preferencia del usuario: Automático 
 
Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom Classic
Ruta de la biblioteca: C:\Users\Alfredo\Pictures\Lightroom\Lightroom CC Catalogo 2024\Lightroom CC Catalogo 2024\Lightroom CC Catalogo 2024-v13.lrcat
Carpeta de ajustes: C:\Users\Alfredo\AppData\Roaming\Adobe\Lightroom
 
Plugins instalados: 
1)  Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Flickr
 
Indicadores config.lua: None
 
Adaptador #1: Proveedor : 1002
Dispositivo : 6939
Subsistema : 49a1043
Revisión : f1
Memoria de vídeo : 2023
Adaptador #2: Proveedor : 1414
Dispositivo : 8c
Subsistema : 0
Revisión : 0
Memoria de vídeo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Altavoces (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon (TM) R9 380 Series
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.13596 Compatibility Profile Context 20.10.35.02 27.20.1034.6
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility 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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Your GPU driver dates from 21 August 2020 and has been updated by AMD multiple times since then. Unfortunately, the GPU is now defined as legacy hardware and new drivers are no longer being provided. The latest driver is 2 August 2022 (27.20.20913.2000), and it can be downloaded from https://treexy.com/products/driver-fusion/database/display-adapters/advanced-micro-devices-amd/radeo...

 

I suggest you download the latest driver and check whether it helps with your crashes.

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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Una vez actualizado el controlador de la tarjeta gráfica, el programa se ha estabilizado y parece que el error se ha solucionado.

Muchas gracias!

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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Thanks for confirming that issue was driver related.

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