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Problema con Lightroom classic versione 12.2.1 - non si avvia su Windows 11

New Here ,
Apr 01, 2023 Apr 01, 2023

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Buongiorno, ho installato da Adobe creative cloud la versione 12.2.1 di Lightroom classic su Windows 11. Il programma non si avvia, tutti gli altri programmi , photoshop , camera row, Lightroom normale funzionano. Lightroom classic NON SI AVVIA . ho provato ad disistallare adobe creative cloud per poi reinstallarlo, ho provato a installare tutti i programmi prima di Lightroom Classic ma senza esito. Lightroom classic 12.2.1 non si avvia su Windows 11. Mi potete aiutare ? Adobe può risolvere il problema ? grazie!

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LEGEND ,
Apr 01, 2023 Apr 01, 2023

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New Here ,
Apr 01, 2023 Apr 01, 2023

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Ho letto tuute le varie ozioni da voi proposte e vi ringrazio. Ma il problema non l'Ho risolto, non capisco perche adobe non lo risolve. Pago per un servizio e l'uso di un loro programma e non funziona. Perchè non intervengono? Grazie comunque a tutti

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LEGEND ,
Apr 01, 2023 Apr 01, 2023

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Log into your computer using a different user account, perhaps the ADMIN account. See if LrC then starts. That procedure is a diagnostic test that can indicate user account issues.

 

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LEGEND ,
Apr 01, 2023 Apr 01, 2023

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If logging into the computer using a different user account works

 

See:

 

(ref 1): Troubleshoot unexpected behavior in specific user account | Adobe

 

Document referenced above includes possible solutions:

 

For MACOS

 

    1. Grant read-write permissions on appropriate folders.
    2. Re-create the Adobe application's account-specific preferences files.
    3. Troubleshoot account-specific fonts.
    4. Delete account-specific Adobe cache files.
    5. Troubleshoot account-specific login items.
    6. Reset the access settings on the user account's Library folder.
    7. Repair the startup disk.
    8. Use a new user account.

 

For WIN OS

 

    1. Grant read-write permissions on appropriate folders.
    2. Re-create the Adobe application's account-specific preferences files.
    3. Delete account-specific temporary files.
    4. Troubleshoot account-specific startup items.
    5. Reset the access settings on the account-specific application data folders.
    6. Re-create the account-specific Adobe key in the Windows registry.
    7. Repair the system hard drive.
    8. Use a new user account.

 

    • For MACOS users the MAC solution #3 has been helpful
    • For WINOS users the WIN solution 4 has been helpful
    • but that is not absolute, so the other solutions may or may not be what is happening.

 

 

and, perhaps:

 

(ref 2): Basic troubleshooting steps to fix issues in Lightroom Classic | Adobe

 

Document referenced above includes:

 

    • Reset the preference file
    • Install latest LrC version
    • Install OS updates
    • Troubleshoot user account permissions
    • Setup a new Admin user account
    • Start in Safe Mode to troubleshoot

 

Note, for additional information on resetting the preferences file, see (ref 3)

 

(ref 3): https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

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