Problema con quitar distractores y eliminación generativa

[Edgar_1992]

Llevo mucho tiempo intentando usar la opcion de quitar distractores y eliminación generativa IA, pero siempre me sale que la eliminación ha fallado y que no se puede hacer la solicitud en este momento y que lo intente mas tarde. Pero seimpre me tira lo mismo. Quisiera apoyo para poder solucionar este problema

[Srishti Bali]

Hi @Edgar_1992 

Thanks for reporting this. To help narrow it down, could you please share a few more details from your side? For example:

• System Info from Lightroom Classic (Help > System Info – you can copy/paste the text)

• Where is your catalog stored (local drive, external drive, network/cloud)?

• Does this happen with all photos or only specific ones (RAW/JPEG/HEIC, very large files, etc.)?

• Are you behind a VPN, proxy, firewall, or corporate network?

Basic troubleshooting steps to try in the meantime:

• Temporarily disable VPN/proxy/firewall and try again.

• Sign out of Creative Cloud, restart your system, then sign back in.

• Ensure Lightroom Classic and the Creative Cloud app are fully up to date.
• Restart Lightroom Classic and your system.
• Create a new test catalog on a local drive.

• Make sure both the catalog and the image are stored locally (not on a network or synced folder).

• Import a small JPEG from your local disk and test Remove Distractors / Generative Removal there.

• Go to Preferences > Performance and temporarily disable GPU to test.

Once you share the system info and results of these steps, we can guide you further or escalate if needed.

Regards,

Srishti

[GoldingD]

Just to check, when you try this, is your computer connected to the internet?

[johnrellis]

That poorly written error message indicates an anti-malware package, a firewall, a router, or a server somewhere on the network path between LR and Adobe's servers has incorrectly blocked the request from LR to Adobe's Firefly servers:

"$$$/Clio/StatusCode/HTTP/Forbidden=Hemos detectado un problema y no podemos completar su solicitud en este momento. Inténtelo de nuevo más tarde."

(This error corresponds to the HTTP 403 Forbidden error code.)

Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer, including Microsoft Defender. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.

[Eduardo_R7209]

Me pasa exactamente lo mismo desde hoy. Funcionaba todo perfectamente y ahora tengo ese error continuamente. Utilizo Lightroom Classic 15.1 y no estoy conectado a través de ninguna VPN ni nada extraño. El catálogo lo tengo en local y obviamente tengo conexión a internet sin problemas. He probado a deshabilitar el firewall de Windows y el problema persiste. Alguna idea ??

[johnrellis]

@Eduardo_R7209: "I've tried disabling the Windows firewall, but the problem persists."

Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.