Problemes de synchronisation entre LR web et LR Classic

[HDelion]

Bonjour,

Je rencontre plusieurs problemes de synchronisation (et de lenteurs) depuis le changement majeur du moteur et de plateforme de sync. Tout ceci sur les collections.

 1) je ne recupere plus les drapeaux jaunes sur les collections

2) je ne recupere plus les modifications effectuées depuis le web (marqueur etoile par ex)

3) Les photos supprimées sur Lr Web (ou sur LR)  restent sur LR Classic

4) le compteur de photos synchronisés n'est pas le meme entre LR classic et le Cloud. Il se decremente meme régulierement si je laisse la synchro active.

Tous ces problemes sont apparus en Mai alors que tout fonctionnait correctement avant. Je pense avoir un catalogue corrompu depuis le changement majeur et aucune opération de nettoyage améliore la situation.

Qu'est il possible de faire ?

Merci du support.

[Vidhya S]

Hi HDelion,

Thanks for reporting this. We need few more details from you to analyse this.

Could you please share diagnostic report from here.

Preference -> Lightroom Sync -> Option -> "Generate Diagnostic Report" and share us.

Thanks,

Vidhya S

[HDelion]

Hello, I stored the log there

https://we.tl/t-S3tWVK2SQR

Thanks

[Kanheiya Agrawal]

The link has expired, please share a new link.

point 3: If an image is deleted then it stays in LrC. It will remove from "All Synced Photographs" and will be present at part of "All photographs"

[HDelion]

Yes, but I was speaking about sync. collections

[HDelion]

By the way, I shared the diagnostic report several times and nobody answered me. A ticket stay opened with Adobe and I have no news.

[HDelion]

hello , some news about my problem ? I can synchronize from LR Classic to Web but not in another way ...

[Vidhya S]

Hi HDelion,

Sorry we could not get the diagnostic logs as the link has been expired. Please share the dianostic logs in sharpoint/ dropbox/google drive and share us the link.

Thanks

[HDelion]

https://we.tl/t-VdUNmmu4Gn

[HDelion]

Could anyone give me some suggestion please ? I tried several operation without success ..

[Vidhya S]

Hi HDelion ,

How much is the Size of your Diagnostic file?

The link you shared shows as "Expired" when we try to access it.

If possible can you compress ZIP the file and share it here?

[HDelion]

Sorry I deleted it. Anyway nobody analyzed it before and I have no answer from Adobe Support. They know this is a bug. I have to work with a new catalog but I think to change of software because I lost a lot.