Problems installing LR 6 on Win 11

New Here ,
Aug 15, 2022 Aug 15, 2022

Copy link to clipboard

Copied

I just did a clean install update to Win 11.

 

I have a valid serial# for L6 and I'm getting errors.  I downloaded the installer and I was able to install it.  I have a desktop icon and the program list from control panel says it's version 6.14.  The problem is when I try to start the app I get  a window saying it will sign me in using my Adobe ID (which is correct) , then I get an error saying my serial number is correct but a qualifing product could not be found.

 

My LR license is listed on my adobe account.

 

Then it says select a previous version and lists LR 1-5 as choices.  I may have owned one of the earlier versions but I only have my LR 6 serial#.

Any help getting this installed and working would be great.

 

TOPICS
Windows

Views

47

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 15, 2022 Aug 15, 2022

Copy link to clipboard

Copied

Was your install source, perhaps a CD, a upgrade copy?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 15, 2022 Aug 15, 2022

Copy link to clipboard

Copied

I was able to locate my original LR retail package (DVD) and used the serial# from it along with the serial# from my LR6 upgrade (download from Adobe) and got it to work.

I upgraded so why should I need the original serial number again?  The error was not at all clear that that was required.

 

anyway, it's running now...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

LATEST
quote

...

I upgraded so why should I need the original serial number again?  The error was not at all clear that that was required.


By @John25663109i139

 

This is normal behavior. Your LR6 installation DVD is a update version. This got you for an reduced price. The installer will check if you are eligible for the update. It search a previous version on your hard disk. If nothing will be found it ask for the serial number of the previouns version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Save time with Adobe Express quick actions