I have a valid serial# for L6 and I'm getting errors. I downloaded the installer and I was able to install it. I have a desktop icon and the program list from control panel says it's version 6.14. The problem is when I try to start the app I get a window saying it will sign me in using my Adobe ID (which is correct) , then I get an error saying my serial number is correct but a qualifing product could not be found.
My LR license is listed on my adobe account.
Then it says select a previous version and lists LR 1-5 as choices. I may have owned one of the earlier versions but I only have my LR 6 serial#.
Any help getting this installed and working would be great.
This is normal behavior. Your LR6 installation DVD is a update version. This got you for an reduced price. The installer will check if you are eligible for the update. It search a previous version on your hard disk. If nothing will be found it ask for the serial number of the previouns version.