Problems with software opening

[Jerry24379660t4l2]

Hello everyone

I have a problem with my Adobe Lightroom 6.0 software (perpetual original version, not by subscription)

I used it until last week, but now the program doesn't run 

After the firts 5/6 of loading page, the window disappears and the program doesn't run

Anyone have an idea of the hypothetical reasons ? Or could suggest me how or where searching to solve the problem ?

Thank you in advance

[TheDigitalDog]

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

[Jerry24379660t4l2]

Thank you very much for your reply

Unfortunately following the instructions for deleting using the hotkeys, the described dialog box does not appear
If I try to remove the file manually, the "Preferences" folder is empty

[Jerry24379660t4l2]

I was able to perform the procedure using the hot keys
I clicked on "yes" and when the program starts automatically, the same thing happens
End of loading and then immediate closure of the software

[TheDigitalDog]

Can you generate a crash log to send to Adobe?

[Jerry24379660t4l2]

I tried to create a crash log following the adobe help center instructions, but it won't execute the command

[Rob_Cullen]

There are increasing reports of Lr v6.0 crashing. eg-

https://www.lightroomqueen.com/community/threads/lr-6-suddenly-fails-to-load.45201/#post-1299882

As stated in the Lightroom Queen forum link- v6.0 is obsolete. You will not get any support from Adobe (eg. Crash Logs).

Possibly OS (Windows) upgrdes/updates are rendering v6.0 inoperable.

You have two choices-

1) Try an upgrade to v6.14- Possibly available from https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

2) Subscribe to v11.3-  (with Photoshop and more!) $9.99 PHOTOGRAPHY PLAN (USA) 

[Jerry24379660t4l2]

Thank you very much 

I'm going to try an upgrade to v6.14 

[johnrellis]

To build on Rob's reply, a number of people have reported recently that upgrading to LR 6.14 fixes the issue of earlier releases of LR 6 failing to start.

[Jerry24379660t4l2]

I solved the problem with v6.14

Thank you very much everyone for helping me