• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Program keeps crashing

Community Beginner ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

My Lightroom Classic program keeps crashing out after processing a few photos. I have down-loaded the latest version and use Windows operating system. This occured yesterday after swirching off the computer during a power failure. All other programs on my computer appear to be working Ok, except LrC. 

Is there a correction or fault finding proceeedure I can use?

Many thanks,

Mike Bridgeford 

TOPICS
Windows

Views

147

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , May 21, 2022 May 21, 2022

If resetting preferences doesn't help:

 

1. Double-check that you have LR 11.3.1 installed by doing the menu command Help > System Info -- often people are misled by the Creative Cloud app into thinking they have "the latest".  LR 11.3.1 fixed a nasty bug that caused LR Windows to crash soon after startup.  

 

2. Try uninstalling and reinstalling LR 11.3.1 via the Creative Cloud app.

 

3. You could also try rolling back to LR 11.2.  Based on forum comments here, LR 11.3 and 11.3.1 are much buggier tha

...

Likes

Translate

Translate
Community Expert ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

First, please try if it helps to reset preferences:

Open Preferences from the Edit menu. While in General tab, hold down the Alt key, and you will see the following:

FMcLion_0-1653116601094.png

Reset all preferences ...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

If resetting preferences doesn't help:

 

1. Double-check that you have LR 11.3.1 installed by doing the menu command Help > System Info -- often people are misled by the Creative Cloud app into thinking they have "the latest".  LR 11.3.1 fixed a nasty bug that caused LR Windows to crash soon after startup.  

 

2. Try uninstalling and reinstalling LR 11.3.1 via the Creative Cloud app.

 

3. You could also try rolling back to LR 11.2.  Based on forum comments here, LR 11.3 and 11.3.1 are much buggier than typical LR releases.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 22, 2022 May 22, 2022

Copy link to clipboard

Copied

Thank you - this seems to have worked!

Mike

[removed personal info - Mod.]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 22, 2022 May 22, 2022

Copy link to clipboard

Copied

Hi Mike, to help others, can you indicate which of the methods helped (resetting preferences, installing 11.3.1, reinstalling, or rolling back to 11.2)?  Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 22, 2022 May 22, 2022

Copy link to clipboard

Copied

LATEST

First, please try if it helps to reset preferences:

Open Preferences from the Edit menu. While in General tab, hold down the Alt
key, and you will see the following:

Reset all preferences ...

This seemed to work. Thanks

 

[removed personal info - Mod]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines